Subway — Restaurant in Augusta

Ordered uber eats which did everything they were supposed too. Was not their fault. Subway Staff completely made both subs opposite of what was ordered. Also covered in onions that were ONE of the items requested not to be on there. Went to store I was upset I got the wrong order. I asked who was the one working that could not read? The girl rolled her eyes at me and then offered to remake sandwiches. I asked what about the $10 tip I paid uber eats and the upcharge I paid uber eats for the store to screw the order up that I paid. The guy thought it was funny and stated that's your 10.00. So after that I did not want anyone from there touching my food. So here I am out 57.00 no food and attitude like it was my fault. If I wanted to drive to the store myself I would not have used uber eats in the first place. So I called a different store (hwy 56) spoke to a general manager named April who was very nice also very helpful. I spoke to her again the 2 days later and she assured me that she let the general manager at peach orchard know about my situation. I waited 3 days still no call from Jennie. Called the store and they answer "yo" and state she is not there. This all occurred on October 16th. as of today November 4th still no response. I guess this is why the employees act this way with their customers when the general manager dosen't care to make things right with her customers. Here I am still out 57.00 and no food. I guess the next follow up is with the owner of this franchise ( corporate). If you want something from subway go to hwy 56 or any other one. Not here unless you want to be treated rude have your money taken and no food. Thanks Jennie you keep up the good work!! Not! UPDATE: Got ahold of corporate and their solution is it should have been Uber eats that I took up the problem with. Well the way I look at it Uber eats picked up the food I asked them to pick up they delivered it in a timely manner they did everything they were supposed to do, the store is the one that made the order completely wrong, had an attitude, the store is the 1 that did not contact the customer. So how does this fall to Uber eats I don't care that they are the ones that I paid the money too because Subway didn't do this for free they got their money. So they should have been the ones to make it right. So now for another update I will use none of the subways if this is the way their corporate decides it should be handled. Uber Eats should not have been penalized for subways employees...

Hi I went to the subway on peach orchard road and Augusta Georgia. When I answer it was an older Caucasian lady on the phone she told me to give her a second she would be there a second became never she never served me she was talking on the cordless phone didn't care that I was up there then she got on her cell phone and it sound as she was talking on the phone into a family member then she got on another cell phone and she would not took my take my order so basically I was standing in line longer than what I should and I'm the only black African female that was in line two white Caucasian females working behind the counter one took her time and another lady had to come from out the bathroom to come fix my sub that was rude and I feel like I was racially discriminated again. I don't think it's fair to feel like I am being racially discriminated against when I come to Subway four times a week and on the night crew we get awesome customer service, however when you come in the morning on the day shift we feel like we are racially profiled and they do not want to fix your food or they going to take their time and that's not fair. She did not change her gloves she went in the back where the gloves on she touched her shirt with the gloves touch everything else with a glove then fits my food. The employee that fits my food was a black girl short she was awesome she was great it was just sad that she was in the bathroom taking care of her personal business and two white Caucasian women are standing up there not trying to take care of their only customer that they had in your store. Now this is the second time that I have been racially discriminated against especially if you got females that hang their bangs down over your food that's not fair. It's not fair that the two white Caucasian women that was in Subway this morning was not concerned but more of taking care of their business and not worry about my what I wanted. I had to push the tape so they can hear a noise to come back up front to serve me I don't think that was fair and I'm going to do what I can do to take this farther because Subway should not be racially profiling customers. And I noticed more black people work on the...

I recently placed a delivery order online through the Subway website, and unfortunately, my experience was far from satisfactory. Upon receiving my order, I realized that my chips were missing. While this was a simple resolution, it became a frustrating ordeal due to the response I received from the store. When I called to inform them about the missing item, I was met with dismissiveness and a lack of concern by the young man. The staff member I spoke with claimed that the chips were left on the counter by the driver but however, they did not give the chips to him. As a customer, I would think that Subway would ensure everything is already fixed, packed up, and ready to be picked up by the driver. Despite my frustration, I suggested a straightforward solution: I would pick up the chips the next day. However, I was met with resistance and told that nothing could be done but the driver could return to pick the chips up. I did not want the driver to spend almost an hour to deliver a bag of chips. The lack of accountability and professionalism displayed by the staff member was unacceptable. He seemed more interested in talking to someone else, presumably the manager, than addressing my concerns. When I requested his name, he abruptly hung up the phone, further exacerbating the situation. This incident reflects a pattern of poor service at this Subway location. While the issue may have been minor, the manner in which it was handled speaks volumes about the store's disregard for customer satisfaction. As a customer, I expect better treatment and resolution when issues arise. At this point, my disappointment extends beyond the missing chips to the overall unprofessionalism and rudeness displayed by the staff. Regrettably, this will be my last interaction with this Subway location, as I will not tolerate such...