McDonald's — Restaurant in Augusta

McDonald's at Washington & I20 I hate to give 1 star, the food is about the same as any other McDonald's, but the staff...not friendly, the restaurant...not clean, and the counter with condiments...empty. it took forever to get our 2 10 pc nuggets and a happy meal, and when I had to go to the counter to ask for fruit punch bc all that was coming out of the fruit punch dispenser at the self serve was water, 2 employees, one of which I believe was the crew leader or something (since he had on the button down shirt) looked at me and walked away. I was the only person at the counter, it was about 4 o'clock on a Tuesday, so not crowded. Then when someone finally came to help and I asked for fruit punch, she looked at me like I was crazy and pointed me to the self serve. I told her it wasn't working and handed her my cups, to which she abruptly replied " well, now I'm going to have to get you two new cups anyway so I have to throw these away." It seemed like I was putting her out, when another customer came up to ask for fruit punch and she rolled her eyes. The play area is nice for the kids, and I must say it was really pleasant when we first got there as my friend and my kids were the only ones there. They are 12, 8, 6, and 6. But later a young man came in, quite big, quite rowdy, and obviously a teenager. He was with someone who had a child playing. He proceeded to climb all over things, scare the kids, and call my son a "punk" for no other reason than he was in the Playland, sitting at a table with us, eating his food. He worried us and another parent there, but there was never anyone from McDonald's that came to tell him he was too big to play. The Playland at this store is directly in front of the registers, so it can be seen and even if not, he was loud enough that they should have noticed. So...as much as I liked that this McDonald's was not crowded, which works well for a playdate, we won't be stopping by it anymore. The more crowded ones are likely managed a lot better, cleaner, quicker, friendlier...

Im not sure it is an issue here or with most fast food places these days. Probably why we barely go to any fast food places last few years. Was just driving home from visiting my son at Ft. Gordon and wife wanted some chicken nuggets and I wanted cheeseburger. So decided to order the McValue meal that comes with a burger, fries, 4 nuggets, and a drink. I missed breakfast so ordered an additional cheeseburger. Nothing crazy, 1 meal and 1 additional cheeseburger. Order on screen was correct, made payment and that was correct. Go to pick up the meal and have a double cheeseburger and 2 fries and a drink. Glad I checked before driving off. Said excuse me, think you may have given me the wrong order, so they put they take the bag back and my receipt and give me a new bag. Glad I checked again. Had a single cheeseburger not the one that comes with the McValue meal, and the 4 piece chicken nuggets and the ticket did not match the receipt. So I said excuse me again and explained. At this point they were getting frustrated at me. Im not sure why, as I was polite and said please and thank you and was never condescending. I showed them the receipt that they gave me back and showed them the bag again. Took a few more minutes and then they were able to finally get the order correct. But no apologies and a but rude after all that. If anyone should have been rude, it should have been me. But I've had this issue a few times at a few different fast good places with just small simple orders. Always check your bag before you leave. The last few years, service has gone way down hill and the demand from those provide service has gone way up. I really don't like giving reviews especially these kind. I prefer to give great reviews. Im just glad we eat at home a majority of the time. I liked the convince of fast food when traveling but it's getting to a point that the hassle does not equate to the convenience you get for...

Online and on your app your store is open 24 hours a day. On October 3rd 2021 you did not open until 5:58 a.m. when I place a mobile order your store took my money. however you said you were having technical difficulties on your end and could not see my order. My problem with this is simple. I showed up at 5:30a.m. to buy my wife breakfast. At this time she is hospitalized due to covid, pneumonia and being pregnant.. I was charged for my order but you insisted you couldn't see it on your computers. I showed you my code to pick up the order and even showed you my credit card was charged. Then you said please park over in spot #1 I'll bring your food out. I said ok. I waited there for fifteen minutes and watched car after car after car get they're food with no problem and you still didn't have my food out. I had enough. I walked up to the door and it was locked. I got back in my car drove around to the drive thru again for the 4th time because they keep telling me that they can't see my order. Now its 06:21a.m. I asked for my money back at the window. Now the manager is standing there and says my name. Your Kelvin with the mobile order? Yes I am. Oh honey I got your food up at the front counter I was just about to bring it out too you. I said that's comforting to know you thought about me after all this time I been waiting. Please give me my food now. I'm leaving a nice little email for your corporate offices to talk to you about. She didn't apologize or anything. I said I hope you have a better day. If I ran a business like how you are running this one. I'd be out of...