Subway — Restaurant in Augusta

On August 5, 2025, my husband and I visited the Subway Sandwich Shop at 225 Western Avenue in Augusta, ME. We asked the employee before he made our sandwiches if they accepted the coupons that we receive frequently in the mail. When he responded affirmatively, we each ordered a customized foot-long sub. We currently have three full-page Subway coupons delivered by the USPS, each page providing 13 individual coupons. The coupons on the first-received-set bore an expiration date of August 9, 2025 (and we had used one of the offers earlier), the second set is due to expire on August 12, 2025, and the most recent set received on August 6 will expire on September 11, 2025. When we submitted a ‘Get TWO footlongs for $13.99’ coupon with an expiration date of August 12, the employee stated that the coupon he held in his hand had been used previously. It was the only coupon removed from the page which we had left at home. With several customers awaiting service (some with suspicion on their faces), we paid the full-price total of $26.22 to avoid further delay to the other customers and save further personal embarrassment. Some time ago, we had attempted to redeem a coupon at the same franchise location and after the sandwiches were prepared, we were told by a different employee, that ‘her boss never told her how to redeem the coupons’. Again, we paid full price. The employees that we have encountered are pleasant and make a great sandwich and I have no complaints regarding their service. After receiving the most recent coupons earlier this week, I called the manager who said that the owner would have to be the one to hear the complaint but that he was not comfortable giving me their name or contact information. He did state that he would relay our name, telephone number, and nature of our call so that the owner could contact us. Crickets…. We have visited this location only a few times, but have had negative experiences if and when we have attempted to use the coupons. Management does not appear to be empowered and the owner is not available to explain how similar promotional coupons with different expiration dates can be recorded by their system as previously redeemed. Subway’s ‘Contact Us’ customer feedback system is pretty much useless. Any...

I don't know who the young male was working tonight but he treated us like it was our first time ordering anything ever. He was very rude and told me "well this is the sandwich your going to get." I don't know what his issue was but I asked for lite olives and he put a mound of olives on my sandwich. Anyways when we were checking out I ask him for the discount for western Ave and he said he won't give it to me until I tell him where I work, obviously western Ave buddy. Gave him my sandwich card which gives a discount of one sandwich and he flipped his lid about how he can't use it because I got extra cheese on one of my sandwiches and proceeded to be rude to me and my significant other. Once we left the store I told him to have a good night and he rudely replied "yup." He needs to be fired as a manager of a store myself this kid would never have a job...

So I don’t know her name however if someone is reading this now ( 7/25/25 ) 6:41 pm the girl with the pink hands ( she dyed someone’s hair ) Is THE Sandwich Artist. She should be the example. Super awesome attitude! The speed was there, the presentation, PERFECT amounts per request is just impeccable. GIVE THIS GIRL A RAISE! Promote her for sure! If she has any ideas or requests to make the store or processes better, listen to her, give them to her! I have been collecting the HG cups so I’ve recently had a lot of face time with sand witch artists and she’s worth the review! By far my best experience and satisfaction I’ve had with a subway employee ever. I mean not a piece of anything fell off when I opened it up and not a thing has fallen out while eating, it’s absolutely perfection

Thank you again pink hands!!!

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