Bumper 2 Burger | Hamburger restaurant — Restaurant in Aurora

Ok, hear me out... this place looks a bit sketch at first glance but it's solid. Elevated food but naturally as usual and of course - YGWYPF. Stop reading here if you just want the brass tacks: yes they are open for business, and the food is amazing, but it's pricey.

If you love burgers then steady on... When I pulled up I saw a shuttered restaurant with weeds growing everywhere, construction debris but no construction happening (in August!?) a food truck parked out back and a hose line stung across the parking lot. Spidey senses are tingling but I persist because I'm on a mission and, being from the RGV, this didn't deter me.

Pulled up to the speaker - which gave no outward signs of being in service - and cranked the window down. The speaker dutifully spang to life and spoke unintelligibly but we got there. Pulled up to the window, paid with card, waited an eternity and then the girl hands me down a fat greasy brown paper bag that smells like all the contents of a short order planchard grill. A good sign to be sure but the proof is in the pudding.

Got back to the office and uncorked my prize: double meat double cheese burger, seasoned fries and a Diet Coke. Fries are tasty but a little off - not sure if they're frozen. Diet Coke is about par; better than the can but not much. Nasty cheap catsup boo!

Now let's talk about the burger. Better than Five Guys or SmashBurger. Equal to Shake Shack but MUCH bigger portions (yet still somehow cheaper). Leaves the In-N-Out in its dust. It's a smash style patty with crispy edges and drippings - but they actually season the patty, the beef was high quality and fresh (i.e., never frozen). Bun is ok, not great not terrible. Fresh veg prepared perfectly. Takeaway bag packaged neatly with everything I need - nasty cheap catsup included without asking. I will be...

I am a regular customer at this restaurant, but today was the last straw. I understand being short-staffed, but that was not the case here. I was stuck in the drive-thru for over 40 minutes with only two cars ahead of me. By the time I reached the window, the entire order in front of me was ice cold, and the customer requested it be remade.

This is completely unacceptable. A burger and fries should not take 40 minutes to prepare. I would understand such a wait for a steak dinner, but this is supposed to be fast food. Staff should be trained to ask customers to pull forward when orders require extra time so others can get their food hot and in a timely manner.

This issue is not limited to the drive-thru. My husband and I have often dined inside and experienced extremely slow service, yet we have always remained quiet and patient. But today pushed me over the edge. There is clearly a lack of management at this location. On the rare occasions a manager is present, he is either socializing with friends and family, ordering food for himself, and sitting down to eat, rather than managing employees and ensuring the restaurant is run properly.

As someone who also owns and operates a food industry business, I know the importance of customer service, efficiency, and strong management. This location is failing in all three areas. Something must be done to fix the operations here — customers should not be treated this way, and the community...

I’ve passed by this location many times and recently stopped by for the very first time. I’ve visited the Lombard location a number of times.

There is ample parking, they are adjacent to the Texas Roadhouse so you can hear the random country music playing in the parking lot.

I ordered a bumper burger and made it a combo. The cashier confirmed if I wanted the smaller size single patty or what they consider to be a regular size…I was hungry so I went with the regular size. I enjoy the additional toppings you can get for no additional cost…I went with grilled mushrooms and grilled jalapeños on top of the regular everything toppings with lettuce, tomatoes, onions, pickles, American cheese, and signature Bumper sauce.

The bumper sauce was similar to a tangy mayo sauce. For fries able to choose salted or seasoned…went with seasoned. Chose to dine in and they brought our order to our table. Everything was very delicious and well seasoned.

The restaurant is a long rectangular shape and the seating area seems kind of far from the area you order from. It appeared slightly inconvenient for staff to walk all that way to call out a number or order and guests couldn’t really tell if their order was ready right away because of the distance and there isn’t an open wall to the order area from the dining portion of the restaurant.

Otherwise would definitely...