Jared Jewelers — Local services in Aurora

Please! before you go to this place just look how many stars they have. Bought my girlfriend an engagement ring with the lifetime cleaning, inspections, ring sizing, ect. and everything was fantastic. She loved the ring and I loved the red carpet survive. Once I bought the ring however, everything changed. It went from hello sir, can I get you a bottle of water? to hey? what are you doing here? we already got your money. First issue came when we took the ring in to get resized. Turns out the ring was so big because it was a size bigger then I ordered. Maybe not that big of a deal but the whole time we were on vacation in Florida she couldn't wear her ring. Once we got home is when we discovered the size difference and we figured mistakes happen and got over it. While she was getting sized the girl wouldn't let go of the sizer, I could see my fiance was having an issue with that so I spoke up in an attempt to help. The worker assured us that she was a certain size that made no sense but what do I know? I questioned it and was shut down very quickly and rudely. Next she starts asking for my fiances information to which I answer that they already have all of mine. She doesn't even look at me and says that the need it encase of an audit. I explained that in all my years running a business, not once has an auditor asked for a customer email address or anything like that. Again, she ignores me and continues to talk to my very nervous and embarrassed fiance and pressures her into giving her all of her information for no reason. After being ignored and spoken over so many times I gave up for the sake of my fiance. Next the employee took a look at the ring to get the number off the diamond. While doing so she felt it necessary to point out "the huge inclusion" and asked my fiance if she wanted to take a look in the micro scoop so that she could see the large imperfection in the diamond... As you can imagine I stared, dumbfounded as to why she would point something like that out. In what world would anyone think it is okay to point out flaws in something so significant as an engagement ring? At this point I realized that I just needed to get out of this place and come back and speak with a manager. I came back the next day to pick up the resized ring without my fiance since she was at work. Did I mention when I was sold the lifetime resizing package I was told it would never take over an hour yet, the first time we need a resize it takes 24 hours? So I pick up the ring and get out of there since I'm in a hurry, that night was the night my fiances entire family was having a get together, the perfect time for her to announce our engagement. Unfortunately, the ring didn't fit because the employee didn't know what she was talking about so my fiance had to hold her ring the entire night instead of wearing it on her finger. I went back to get the ring resized the next day and spoke with a manager who assured me she would get to the bottom of this and get back to me within the week. Eight months later I am writing this review with no call back from the manager. I even called the district manager and left a message for her but still no call back. This place is a joke. Don't even take the chance with these people. They turned the best thing in our lives into a nightmare. Now every six mouths I have to go back to the place the get the ring inspected for the warranty and think about how bad all this made my fiance feel. She refuses to set foot in this store ever again because of how we were treated. I feel horrible but unfortunately they have the upper hand on this one. What else can I do but give up, write a review, and hope I save others from a...

My fiance bought my engagement ring from this location. I was never expecting for him to propose and was SO excited when he did. It was a complete blindside which made it all the better. Unfortunately the ring wasn't the size that he ordered so it didn't fit. I had to wait until we got back from vacation in order to wear it. I asked him how long it would take to get the ring resized and he told me that everything was taken care of. He bought some package that gives me lifetime cleaning and resizing and it wouldn't take longer then and hour or two. I had a family thing coming up so we figured it was the perfect time to tell my entire family. We went to get my ring resized as soon as we got back in town and the very rude worker wouldn't even let go of the ring sizer in order for me to figure out what size I needed. She basically guessed my sized and then harassed me for all of my information. Email, address, phone number, ect... I was just happy she didn't force me to give her my social and first born. Once I was done being forced to give all of my info while watching her talk down to my fiance, she said it would be at least a day or two before I got the ring back. A day or two? How about and hour or two like promised? We explained how we needed it that night but of course, why would she care. Finally she agreed to have it ready the next afternoon. My fiance had to leave work early to pick up the ring, run home to get ready for my families get together, then get to my parents house with the ring so that we could announce our engagement. I was SO excited all day long and could barley wait. Once he got to my parents house he gave me the ring and I put it on... wrong size again! It didn't fit! I could see the life run right out of my fiances eyes as he looked at my disappointment, so I made the best of it. I showed my entire family my ring, while using my other hand to keep it upright. It was so loose it would just fall over on my finger, I couldn't even put my arm down to my side without it falling off. He has apologized to me more times then I can count about how we have been treated. He continues to assure me that he didn't know and tells me how well he was treated before he wrote the check. I now refuse to go into this store for any reason after how I was treated and how he was treated. I feel so bad for him every time he needs to go get my ring cleaned, inspected, or resized. Out of about five times he has been there since he bought the ring, he has not gotten what he paid for and everyone ignores him as soon as they find out he isn't there to buy anything. I am so happy with my ring and with him, I just want to warn you of how people like this can make the best thing in your life become so difficult. Please stay away and save yourself...

I am posting my experience with Jared in Aurora, Ill off of route 59. I took my husband’s wedding ring to be prepared as it had lost a diamond. They told me they would have to send it in and have it looked at to see if it could be repaired or if it would have to be replaced. They would call me and let me know what needed to be done. Two weeks passed and I called them, they still had not heard anything about the ring. I said well we DO NOT want a new ring we want our original ring back either way. Don’t worry we will call you either way. The third week passed and no call. I called the beginning of the 4th week. Hey I am calling about my husband’s wedding ring, oh it’s on the delivery truck. What? Then they get it in and claim they don’t know if it’s a new ring or not… They would have to call and see. I went in that night and the girl I worked with said two things 1. Titanium can’t be repaired… What? I wasn’t told that when I sent it in. 2. It’s clearly a new ring (they can’t buff out the scratches. So she said she would have to talk to their manager and see what they can do. No call back that night. So I called the next day and they said they had not called corporate yet. I said why? Because they just got into the office at noon. They called back to let me know that my husband’s original ring had been destroyed since they couldn’t repair it. I didn’t ask for this. I wanted me ring. I am sorry I know that has sentimental value but you have a new ring. We didn’t want a new ring, or we should have had the option to get our ring back. Ok I guess I’ll come and get the new ring in a few days. So today I will be going to get my new ring, I didn’t want. AND I am pretty sure I will not be compensated in any way. So I figure what can I do in this day and age. BLAST them on social media. Make sure that others know about my experience so maybe they will improve their customer experience. They will make sure they give the correct information up front. They cannot disregard the sentimental value that ring holds. I am pretty sure none of them would like me to throw their wedding ring or engagement ring in the garbage. My husband has also called two times to talk to the manager. No call back. I guess I should be glad I am getting...