Jet's Pizza — Restaurant in Aurora

Was a huge non-fan of this Jets. I've been to other Jets Pizza's that are significantly better and this one just really rubbed me the wrong way.

Upon initially calling for a carry out order, I asked the woman if she could put chili flakes in the sauce before adding the cheese and putting it in the oven (great for those who haven't tried it since it adds a small kick). She told me she'd ask in the back, and came back to say that they couldn't do that.

I asked why - because it's a pretty simply request for a pizza that was being made for me, and she told me because they didn't have a shaker and only had the chili flake packets. I asked her why she couldn't just....open the packets and put some chili flakes on the pizza?

I got told that wasn't possible due to a health code - and I very much so do not believe that. You can use your hands to cook my pizza, give me chili flakes, but not open the chili flakes themselves? Yeah I don't buy it.

I came to pick up the pizza and I was incredibly disappointed. I asked for chili flakes to be given to me with the pizza instead, and I had to remind the guy when I came to pick it up instead of it being with the pizza like I asked.

I get to my car and open the medium hand-tossed (circular) pizza only to discover that it had been cut into 4 slices. A medium pizza cut into 4 slices. ??????

I had to go back in and ask the guy to cut it into the 8 slices that a medium usually has. On top of that, it was entirely burnt :( .

This...

After getting home, we realized one of the pizzas was incorrect, we received 2 of the same pizzas when one was supposed to be without green pepper. I called back and informed them. The lady said they would remake the pizza for pick up. Shorty after the women actually called us back to say the two cooks remember making one without green pepper and I would need to take a picture to prove it. One of the pizzas was being eaten so we wouldn’t have had a comparison . We were going to take the picture and asked where to send it when we were placed on the extended hold for a second time. It is completely insulting to the customer. Why would we inconvenience ourselves in the middle of trying to feed young kids and prepare Thanksgiving dinner to make a second trip to the restaurant for the pizza we ordered. It was their mistake they couldn’t even take accountability and respect the paying customer. We will...

This place ranks less than one star. After 3 hours waiting for a 10/2 delivery, I called to cancel because they missed the promised delivery time by 90 minutes. Chyna the manager could care less. She provided no reasons for the delay. Then said it'll take 1-2 days to see the refund. 3 weeks later nothing. I called and emailed Jets Pizza corporate multiple times complaining. Could only leave voice mails and sent two emails. They/corporate also could care less evidenced by their no response. Today, Chyna tells me call my bank it must be them. "I processed the refund". I asked for a copy of the transaction-- she said thats impossible "all the 10/2 transactions have now been voided". I asked what that means? Her reply- she "cant pull them up anymore" I told her she's lying and will address this theft with my bank. DO NOT GIVE THIS LOCATION, OR DARE i SAY ANY JETS,...