Subway — Restaurant in Aurora

STAY FAR AWAY FROM THIS PLACE!

Honestly, it’s hard to know where to start with this store, they have failed on so many levels. How about a (non) comprehensive list:

-- Most of the staff don't know how to fold a sub. They almost always start prepping your sub wrong. They either grab the wrong bread, or start using a footlong when you asked for a 6 inch. More than once we've had to ask for subs to be remade because when we unwrapped them they were such a mess it was impossible to eat them unless you wanted to use a fork and knife (see before and after photos below of remade sub with identical ingredients).

-- They're out of half of the ingredients every single time we come by. How do you not have tomatoes or pickles at 12pm on a Tuesday? If you work there, you run across the street to Walmart and BUY SOME TO STOCK UP! I know, mind blown. But of course you don't do that, because A: you don't give a bleep about this job, and B: the sooner you run out of ingredients, the sooner you can go home to Netflix & Chill.

-- They're often closed way before closing hours. We've been there at 4pm and we see the staff inside locking up without any explanation. Again, presumably because nobody wants to work. Sometimes they're closed VERY early (like 1pm on a Saturday early) and their signs says they've run out of bread. BREAD! Literally the one main ingredient of their business!

-- Their bathrooms were always so gross, out of toilet paper, sometimes no running hot water - and lately, they have just closed the bathrooms altogether with an “out of order” sign (probably because they're too lazy to clean and stock them).

-- 99% of the workers clearly do not want to be there. They wear casual clothing (not uniforms). Wouldn't even be bringing this up if the clothes were appropriate for work, but shorts, belly tops, and flip flops are not (nor are they safe work wear) and neither is not wearing gloves when preparing my food. Shoutout to David who seems to be the only friendly and competent employee there. The couple times he's helped us he's done a perfect job with a smile on his face, and with a million apologies for being out of ingredients (betting he doesn't stay long, cuz there are much better places to work).

-- The lines can get ridiculous. We spoke to one of the employees about that: They told us they were extremely behind on prepping subs (we were quoted 30 minutes for two 6 inch subs). They told us that the manager hadn't show up for her shift (WHAT?!) and they were understaffed and had a bunch of orders they were trying to catch up on.

It is painfully obvious that the owner of this store is either absentee or just doesn’t care about it at all, or this place wouldn’t be falling apart like this. Why bother owning something if you’re not going to run it well and make it successful? Pretty embarrassing. And with no full-time on-site manager to keep everything running smoothly, it’s no wonder the store is always in chaos and full of angry customers.

Bottom line - Don't waste your time going over to this location, there are plenty of others that do better. While they may be a bit further from you, trust me, it's worth your sanity to avoid this poor excuse...

People love to talk about their bad experiences, but I wanted to talk about my good experience. My husband and I were "those people" that came in the night before a party looking for a giant sub for the next morning. We were told that we were too late, but then we were offered an alternative solution with the party platters. That worked out great for us! The guy behind the counter, the manager and the woman who fulfilled the order the next morning were all very helpful and friendly and never seemed irritated with us (even though I'm sure we were very irritating as we were totally unprepared) The order was fulfilled as we had ordered it and the sandwiches were delicious! Everything was fresh and the subs were a big hit at the party - a huge thank you to all involved - I wish I had taken down everyone's name to give them proper kudos. You guys are doing a great job, keep it up - we will definitely be back next time we need party food (and we promise to be...

Worst subway experience I have ever had. They were out of pretty much everything including all fountain drink options. When I got my receipt it was only half printed and when I asked what I paid for each item they told me “they didn’t do that.” I asked why the receipt didn’t show prices and their reply was “we don’t show prices to anyone on our receipts. That’s not how it works.” I was told to come back the next day to talk to the manager but that the manager wouldn’t care what I would have to say. I purchased a drink and went to the only option that didn’t have an “out of order” sign and it was out too. He told me they had it but when I showed him it was clear he had nothing to say. I asked for a refund and he refused to put the refund on my card. Once I got home I also realized the receipt said two foot longs when I only purchased one foot long and one 6”. Seriously awful. Rude and treated me like I didn’t know anything. This location used...