Curra's Grill Oltorf — Restaurant in Austin

I have an issue with the misrepresented price, product and service that I received while picking up a to go order. I placed a to-go order at Curra's and realized that the price represented on their website was different from the price I payed at the restaurant. I spoke to a manager about the price and he did not want to honor the price represented on the menu. He told me that many guests have complained about the price being wrong and that the owners will not do anything to change it. I also had an issue with the food order. They put re-fried beans on the order of nachos. The nachos were soft tortillas cut in half and toasted. The beans caused the tortillas to be soggy in the to-go container. I asked the manager to change the order so that I could have actual nacho chips with a side of beans, queso and steak. The manager told me that they do not make nachos that way and that they would not do it. Eventually after speaking with two servers he changed his mind and gave me the individual chips with the condiments on the side, but told me that I would have to pay for the condiments separately as well as pay for the original order of nachos. I told him that I eat at Curra's often and have never had these problems. He told me that he has worked there for eleven years and has never seen me. I am insulted by the way the manager handled the situation and surprised that they have not changed the price in their system to mach the price advertised. I did eventually get the nachos that I wanted for the advertised price however the way their senior manager handled the situation was ridiculous. Fix the prices so that the advertised price matches the payment. When a customer would like a different order because they do not like the food, give them a different order. Do not put moist food on food on tortillas for to-go orders. Don't act confused when a customer explains what nachos are and don't tell me you don't recognize me even though I have been eating at your restaurant for years. Management needs to learn how to handle...

8:30pm: The manager, Enrique was outstanding. He was very knowledgeable, courtgal, and provide world class customer service! He was very informative with answering our questions for visiting for the first time. He educated us on the different dishes what makes each dish special. Him alone I would have given 5 stars for the service. We were very impress by him. That was the best part of our experience... From there went down hill to 2 stars after our waiter, RICO, stepped in to take our order. The Kelly's Queso was brought room temperature (cold) but after telling the waiter warm queso was switched out. From there.. we waited for 20 minutes for food after finishing our appetizers. Right before our food was brought out our waiter informed us (4 small size ladies), the restuarant ran out of rice with our entrees. We were understanding and accepted as is. One of the dish we ordered was beef fajitas dish.. (9:27pm), and the fajitas was beef jerk super dried.. as if it was the last dried bits of pieces left at the end of the night.. it was terrible. I was really disappointed in the overly raved reviews. Coming from San Antonio , capital of Mexican cuisine , I was very disappointed. I don't write reviews but over all the customer service from Rico and the food quality was terrible. They charged us 2 side of sour cream after not giving us rice...( -.-). That is petty for business and bad customer service especially running out of sidings. Do not recommend base on food quality, service of waiter, cost, and charge. Veggie fajitas of 17.99? (Bellpepper, onions, red bell pepper, tortillas, black beans) Beef Fajitas 17.99 same cost as Veggie Fajitas? Does that make any sense??? Smh. And to top that off, no option to separate/split the bill. Inconvenience for the business or is it about...

This visit occurred at 1:30 p.m. on a Saturday. It was busy and parking was tight. Seating is indoors and is somewhat limited. However, we easily found a parking place and our party of two was seated immediately.

The waitress immediately took our drink orders and asked if we wanted an appetizer. My wife asked if I wanted to get the Salsa Sampler, which is popular, but I said I would pass this time. Our drinks arrived, but we never received any normal salsa and chips. We thought maybe the waitress didn't think we wanted any since I passed on the Salsa Sampler. So, my wife asked for some, and they arrived quickly. Our total drinks were two Modelo beers @ $6 each and a cocktail @ $14. All were good.

I had the Dos Enchaladas plate. The menu shows it includes "beans." The waitress asked what type beans I wanted and told me what was available. I chose charro beans. My wife ordered the Tamale plate and also chose charro beans. We also ordered an Empanda appetizer to have with the meal. Both food plates were good and were a big enough serving size to get a to-go box. The empandas were not good and had an old grease taste. The overall service was OK.

Our bill was $77.96, pre tip. When I looked at the bill, I saw that we were charged $1 each for charro beans and $3 for chips and salsa.

This has always been one of the two places we go to for Mexican food when in Austin. I don't remember ever being charged for a bean type or regular chips and salsa. I find such "extra" charges off-putting, even if only $5. Our total bill, for lunch, was $92.36. I would have probably rated Curra's four stars in the past, but not now. I doubt I'll be back...