KFC — Restaurant in Austin

I showed up at 8:30pm on a Sunday. Last Sunday I showed up, kinda late and ordered tenders, but unfortunately, they were out which I understood because you know it was about 30 minutes before closing. So this Sunday, I decided to show up way earlier than close which was 11 PM. I used drive-thru and this time when I asked if they had any tenders for the night, I was told they were sold out for the night. Which was confusing because it was barely 830. So I asked is this a common thing on Sunday? Which the girl explained to me usually. So then I asked about the Nuggets. and the girl said she would be right back. So I waited and when she came back, she had an attitude and asked me what I’d like to order as if I was a new customer. Then I explained to her never mind. I’m gonna try another location. Luckily, I went to the East William Cannon location next where they had tenders and drive-through was way better with customer service. I would not recommend this location. It seems as if the workers at night don’t really care. I find it kind of crazy that I’ve worked in restaurants before and it doesn’t take very long to make tenders. So I’m confused as if they didn’t wanna make any for the rest of the night or they were just completely out. I’m just tired of coming to this location and having issues so definitely will...

If I could rate it zero starts I would , workers are in a such a rush to get you out of the drive way that the do not close food correctly. Gravy got spilled all over my vehicle , scrub pants , too and shoes. I ended up with my hand and leg burning due to heavy spilling all over me ones I grabbed food to put in my passenger seat. I went inside to get a refund and return untouched food where refund was denied because the men stated that it happened in my vehicle sir you for sure know this did not even happen 1 minute after y’all gave me my food gravy surpassed brown bag and spilled all over me and you staying basically this was my fault how ? You can check your cameras to see I stopped immediately got out of my vehicle because my leg/hand were burning tried to clean my hand , and seat as soon as I could parked and went inside where you denied me my refund for something I was not at fault. Will never be returning to any kfc horrible customer service y’all did not...

This kid, Angel Hernandez is really rude and he should not be working at a fast food industry if he’s going to be having attitude. KFC closes at 11 PM and I was at the drive-thru before that time and he started arguing with me saying that or close we close at 11 and I was trying to speak to somebody through Voicebox but no one was responding. Then I drove up to the window and he gave me a whole lot of attitude I love KFC I just hate their service I would give no stars due to this experience good luck too you Angel Hernandez.

Don’t go through the drive-through I think the person at the windows headset is turned on the lowest volume because you have to yell at the top of your longs for him to get your order and also the chicken is not up to par compared to other KFC is that I’ve been to honestly went there for the chicken but I should’ve just went to churches. I think there’s something in the air that is giving Austin minimal wage employees the worst attitude...