Lupe Tortilla Mexican Restaurant — Restaurant in Austin

Overall the food was good, with a few exceptions.

Everything is made fresh daily from the tortillas to dinners.

Karla waited on us and was doing well. For some reason she just stopped coming by. We felt as if we were totally ignored or an after thought.

Saving grace is the manager, Nico. What an outstanding man. He checked on us many times. I understand why such a young man is the manager of the restaurant. He is a true go-getter.

The food was fair to good. It's a bit on the expensive side. I had the frozen house margarita, daughter had a frozen pina colada. I will attach photos.

The place is crowd, kid, or child and handicap friendly. Several handicap parking, ramp, etc. They have a special vegan menu, available upon request.

Enjoy your total homemade meal, but watch the prices.

Overall an ok experiencing, considering a couple of employees, including the hostess.

First thing, upon sitting down, my daughter requested the manager. We both told him about the hostess. My daughter hardly ever complains about anyone.

We met Nico, told him about things: the hostess that apparently did not want to be at work. Her attitude was: How dare you come here and make me work. :::sigh::::

Honestly, really? I'm certain there are many other people in the company who would love to have her position.

I would have sent her home for the night to evaluate whether or not to continue her employment there. I guarantee you that we were not the first patrons to complain about her sourful looks, bad attitude, and total disregard of the customer.

Oh and how dare we ask not to be seated right by the door, freezing breeze as the door opens and closes. More so with my arthritis, I do not need to climb up on those really tall chairs. I believe that's what set her off.

I limp when I walk most of the time. It's really apparent that I have spine issues. People just don't think sometimes.

I may give them another chance, at another time, after I am moved here,if they pick up the check next time.

I will re-evaluate their service and adjust my post if some changes have been made there.

Oh and dont expect to hear, Thank you so much for coming in tonight. Have a good night, drive safe or Jack!.... upon exiting this establishment!

I turned to my daughter and we discussed how we both worked at places which would fire employees for not saying, "Goodnight, and please come back again."...or acknowledging them upon exit. We have been told goodnight by multiple employees in the past, many of whom we had zero interaction with prior. That was certainly not the case with this place.

That is called manners and good customer service.

This all really ruined the dining experience and left us feeling really cold.

What has happened to the good ole days?

We ordered...oh see pics... people, 2 drinks, 1 each, appetizer, 2 sides and 2 dinners...check was around $80 or so, add in a tip...hmm ....15.00 for an enchillada, tamale which wasn't that great, and the taco was excellent ...would I pay that again for the overall experience?I doubt it.

I hope they read and correct many things. My Daughters fella said he and the crowd use to go there often years ago. Things started going downhill so he couldn't give us a current opinion on the place. I kind of understand why now.

Why not have strolling mariachis playing beautiful Mexican Love songs? I think they are lacking in many...

We had the worst restaurant/takeout experience of my 47 years tonight. We ordered take out because we didn’t want to cook and had my young twins and 3 year nephew to feed. My husband waited 15-20 minutes to even get someone to respond to him for a take out order and pack it, when it should have been bagged and ready. He asked them to please check the order because we’d gotten home one time and they’d forgotten margaritas and another time no tortillas. How do you eat fajitas without tortillas? He got home and there was no cheese or refried beans for fajitas. All of the kids are too young for spicy charro beans. I had to open a can of beans and we shredded our own cheese.

I called and asked to speak with a manager. He apologized and said he’d give us a $50 voucher to come back in. He said he’d placed items on counter himself. I said I could send him a photo…Two charros beans no cheese. He was very cordial and in my opinion went above and beyond. Fifteen minutes later another manager called and left message and we spoke on the phone saying she’d looked at security cameras and all the items of our order had been in our bag. To say I was upset is the politest way I can describe the next few moments of conversation. She said the voucher wouldn’t appear in my inbox. She claimed we had lost the beans and cheese in the parking lot, and alluded to us lying about missing items. I asked for her or other manager’s email so I could send a photo of the tillamook snack cheese we had to shred and canned beans on the table. She said she wouldn’t give out that information. Her only advice was to contact Lupe’s corporate through their website. She had no phone number or email for them. She mentioned I never ordered refried beans. I said you have to check the no box to not receive items. I never checked no on any items but wrote charro beans and sour cream in comment section. Their site has changed so I just wanted to ensure those two items but never declined cheese or refried beans like she’d alluded to.

We have been going to Lupe's tortilla on mopac for many years. It was only place we went during Covid, and have had many extended family gatherings. We will never go again. We’ve worked in the service industry and understand how hard it can be. We know mistakes happen but we’ve rarely have had a takeout order from lupes without something not missing in the order. How you handle people means everything. This time we were very mishandle by a manager. Two leaders weren’t on the same page, and acted like we were lying about an order. Why the manager would think we’d call to complain about beans and cheese missing unless that was the reality is ridiculous. Eating fajitas with no cheese that you didn’t shred yourself and with canned beans that you had to open after paying over $100 with a tip included since it was paid for online is insane. Lupes Tortilla we loved your fajitas, but we...

Sept 2022 Update: Precipitous decline from the top tier to the worst, our experience was horrific. Upon arrival we were handed two menus each with different prices! When we pointed this out to the waitress she said their prices had increased and we'd have to pay the higher prices. My wife ordered the shrimp enchilada dinner and took one bite before she turned to me in disgust and demanded that I taste this, I did. The shrimp were rotten, they tasted like they were sitting in a tide pool in full sun for at least two days. My combo platter called the Patron featured an inedible shredded beef enchilada and other assorted mediocre bland items. The manager came to the table to visit and we complained about the shrimp and we were treated abruptly. He took the plate away and 2 minutes later returned and said the shrimp was not rotten and that we would not get sick. He offered to remove the cost of the plate from our bill and we could pick another meal to pay for. We were hesitant to order anything more, but being courageous, she ordered the beef enchiladas. Yes, they too were bland and made quickly without care for appearance or taste. The waitress never offered to refill our drinks, never offered to refill the chips, never offered to refill the salsa. Incredible. I can't believe I gave this place a five star review three years ago.

I could never recommend this restaurant to anyone who expected good food, pleasant ambience or respectful staff; what we got was exactly the opposite.

We want a refund, obviously. We're not only disappointed we are furious. We want the chain owner to contact us.

When asked to get to-go drinks, we were summarily handed empty plastic cups and lids then the waitress walked away. Normally a restaurant gives you new drinks to go, in case you didn't know this, as standard procedure.

Oh, how this restaurant has declined! Avoid this eatery like the plague; I hope we don't get sick!

3 years ago: Excellent example of northern Mexico cuisine. The spices chosen by the chef perfectly reflect the Monterrey, Saltillo corridor of campasino fare. Stephen, our amazing guide and waiter, was irreplaceable. He is personable, warm and fun to lead us to two of Austin's Best dishes: the signature chipotle pork ribs and the citrusy beef fajitas served with guacamole, pico de gallo, sour cream and deliciously GIANT tender flour tortillas. We loved him, the food and the warmth of our satiated appetites. Bravo! Mexican done right! ES PRETTY...