McDonald's — Restaurant in Austin

Their service slow. Ever since rebuild, you never see the new owners. Never see a district manager. No self-serve fountain drink,no access to napkins (yet when served in the bag you'll get a whole whopping 2 napkins) no names, but when they opened up again after rebuild they started to charge for a water cup. I was told Lisa it's the owners policy. Hellow state law says you can not refuse a request for water. Now the employees are in a little cubby un directed running all over each other and don't have a chance to associate with any. This use to be where coffee pots were out self-serve as the older crowd went to eat breakfast and shared stories. Now one refill then get out. Now for the lady's room, no mirror! Really, it costs that much to rebuild, so we're unable to afford any type of a convince for ladies to check there face. Never less no paper towel dispencer! Woman have to have these ementities. And may I find to bot explain why. So I'm in the restroom there back a couple months ago qnd mom and her daughter which is Autistic couldn't use the air hand dryer for her daughter. No towels so I went to get napkins at the cashier. As always no one watching the front. After yelling hello twice to the kitchen the mom was carrying her I figure aprx 12 yr old to their car. Unexasusible ! So over rated newer owners this is tangle wood a long History with stories yet to be passed on. Your capital adventure shows in ways that shows how much you think of Tangle wood as a...

Wow, you mess up my order and when I come back and call you out on it the window gets slammed in my face? What kind of customer service is that? I was there at 12:30 AM on August 30th, technically. It would have been the overnight shift for August 29th into August 30th. I went through the drive-thru, I ordered a quarter pounder with cheese combo but ended up with a 20 piece chicken nuggets. I realized this at the intersection of Manchaca and Slaughter. I immediately turned around and went back to the restaurant. When I got to the speaker I told them of their mistake. They told me that they would let them know at the front and to drive up to the window, so I did. When I got to the window the lady asked me for my receipt. As I was looking for it, I told her I already ate 2. She asked 2 of what and I told her the 20 piece nuggets they gave me. I found the receipt, and I gave her the bag with the 20 piece nuggets minus two that I had already eaten. After about 5 minutes of me jamming out to NKOTB, she returned to the window handed me a bag slammed the window shut and walked away. Wow, just wow. She was dressed in their fancy manager uniform. I bet she's proud of that uniform. This establishment used to be owned by softball parents that my daughter played ball with. I never had problems here until now. Imagine if they knew the customer service has lacked to this extent....

Short version: taste your sprite before driving off and you won’t get napkins if you don’t request them.

Detailed engagement: I ordered two medium Sprites with my meal at 9:30 PM. When I got home, I noticed the drinks tasted like plain carbonated water with no Sprite flavor. I drove back to the restaurant, a 10-minute trip, and asked the manager to fix my order. She informed me they were out of Sprite and needed to switch out the syrup. I asked if she could provide large Sprites instead to make up for the inconvenience. However, she reused my medium cups and ignored my request for large drinks. When I asked why, she responded, “Why do I have to?” I pointed out that they had been serving carbonated water instead of Sprite for at least 30 minutes, as it was now 10:00 PM. I gave her another chance to resolve the issue and asked for a complimentary apple pie. She again replied, “Why do I have to?”Note to franchise owner: The staff needs training on monitoring and replenishing soda flavors to prevent serving plain carbonated water. The manager could benefit from customer service training to handle complaints more effectively and ensure customer...