Quezzas — Restaurant in Austin

A $200.00 tip was added to my card without my consent (on a $14.00 order) here. Swipe your own card and make sure you get a receipt! Also, be sure to run through all of the options on the tablet and don't leave the tip option up. I’m all for tipping, but an almost 1400% tip wasn't in the cards for that night.

I’ll follow up with some positive - the food was great - that wasn't the issue. I had initially reached out to both my credit card company and the owners of Quezzas at the same time. American Express ultimately decided that they considered it was a valid charge, because I informed them that I was indeed making a purchase at the time. They care about the swipe, not what comes after. If you don't slide the card yourself and add your own tip (or decline to), anything can be added and you'll be liable.

One of the owners of Quezzas DID respond to me very quickly, and let me know that he would investigate and refund - great! He was also very professional/cordial/willing to help, but ultimately did not rectify the situation, even after saying they would, and after three months of back and forth via email. He initially said that because I disputed with AMEX, that he had to provide documentation to Square (the payment processor) and go through a waiting period before being able to refund me. That's fair, but we’re way past any waiting period. He also said that his payment processor is telling him it was refunded, but I confirmed with American Express that it was not (as an extra step, because I knew for a fact I did not get a refund on any of my statements since the incident).

I gave them more than enough opportunity to rectify this situation, but unfortunately at this point the only thing I can do is write this review and hope to prevent others from experiencing the same thing.

I've written off the money at this point, but I want to be sure that people are aware when eating here. As of today, I’m getting a bounce back when I follow up via email. Not sure if they’re having email server issues or if I...

Rainey street with multiple food truck. We tried pizza quesadilla interesting concept it’s light and airy I wished we would have gotten pepperoni instead. The picture looked much better but this was the chicken with black bean (none was available) green onion (also not on there not sure why and chipotle sauce. It was basically chicken and cheese. That’s why we wished we would went with pepperoni instead. Still it was good will try a diff one and it did cost $15...

I've been several times now, and each visit has delivered on the cheesy, crispy, deliciousness that is the pizza quesadilla. It's definitely more of a Mexican food experience than it is Italian. But man, is it great when you're craving something super savory and cheesy. Don't sleep on the queso or one of the dipping sauces either, I've tried most of them and they're all good. The patio is perfect on a pretty day, and the service is always...