Warehouse Billiard Bar — Restaurant in Austin

I was just there last night for $2 craft beer night and to play pool with an old friend and we were discriminated against along with a few other gentlemen. There is a young waitress/bartender that is a white girl with lots of tattoos and is petite... she was awful! She walked right past myself and three other gentlemen, who are minorities by the way, and acted like she didnt see anyone at the bar to serve. My friend waited 10 minutes for a drink the first time and when i went back to the bar to close my tab she kept walking right past me too. If someone there is a racist bigot they have no damn business working a bar in Austin much less the SOUTHSIDE of Austin. I hate to break it to her but there is a HUGE minority population in Austin... we are the majority! She ignored me for a good 10 mins and then went and grabbed a different bartender (an Asian) lady to take my order. The nerve of this chick! My message to the owner is this... get rid of that white piece of trash before you get dragged into a lawsuit. I might be a Mexican but my money is green just like anyone else's. This is extremely disappointing since I have been a customer for 10+ years and my friend is a regular.

*I happen to disagree with your notion that I am playing the "race" card. The situation was what it was and after that incident occurred your waitstaff failed to check on tables to see if anyone needed anything from that point forward. If you have ever had that kind of experience you would understand... and you know when you're experiencing thats type of ugliness. It doesn't take a genius to figure that out. This is a platform for you as an owner to be able to get feedback from the community/patrons and to be in the know for situations like this... if you are hearing about it then it was clearly a problem. Thank you...

Well, not criticizing but writing the truth that I have been seeing over there being a sort of regular customer! Still giving fair rating to your bar for some good stuff! Here you go , the very first things need to be taken care and looked after! please ask your guards to greet people nicely and gauge their words, do not handle clients like prisoners. This can lead your business in poor position! guards and receptionist are the one people get to talk to them first! If they can’t do it then at least please don’t be rude would be a great favor! Second your bartenders, please ask them not to drink while serving ! Seems like they are there just to drink and flaunt behind the counter! I have personally seen that a couple of times! One of your bartender is really so good and dedicated to his work! Really appreciate it! Thumbs up Now your waitresses- some of them are really rude and ignorant but some are still nice ! Provide a fair training session to your staff to teach them basic etiquettes , your staff is the key to grow your business! People go to bar and places to have fun and enjoy their time not to loose peace and feel heavy! Some of the waitresses are there just to see and serve clients they know them or probably they give them extra money and buy drinks or whatever the reason is ! A new customer should be greeted and served in the same way as old ones! Well known that no place is perfect but surely working on small small issues like better drinks and serving the right amount of liquor people pay for and your staff can make your bar much much better! Your place is huge with tons of pool tables and other good games ! Hopefully you will consider my suggestions and reviews to make things beautiful and a comfortable environment for your respective clients! Looking forward to hearing from...

I'm a regular at the warehouse. Last month we were out celebrating my husbands birthday and we found out about a free Birthday shot, all you have to do it present ID to bartender and he recieved one. Last night, I was out celebrating my 35th birthday and remembered about the free birthday shot, so I went up to the bar and asked the bartender if I could have a free birthday shot, he told me they dont give free shots. So I asked him again, " You dont give free shots to people on their birthdays." He said, "No." I told him okay that's weird and explained to him how my husband recieved one last month for his birthday. He said, " Well I've been here since September and we have never done that." I asked him, "Can you ask another bartender if yall do that." And he got very angry and said. "SO YOU WANT ME TO ASK ANOTHER BARTENDER IF YOU CAN HAVE A FREE DRINK" I said, IM just asking for my birthday. I told him, "You know what forget it." After that I went back with the group I was with and couldnt shake off how rude he was. I can understand if that's something Warehouse doesnt do, but he didnt have to be so rude about it. I could see all over his face how upset he was, and he threw up his arms, as if I had did the worst thing to him. We ended up leaving. I have enough money to buy my own drinks, I just thought it was something Warehouse does for birthdays. I think that you should service everyone the same way. Everything should be consistent. I dont know the bartenders name, but he appeared to be caucasian and had on a white hat, with orange in the very front. Incident happened between 9pm-10pm. We left about 30 minutes after it happened. Other than that, the bartender who always works in the Karaoke area is amazing. She is always friendly, fast,...