Bill Miller BBQ — Restaurant in Austin

Yes the food is delicious. Yes the atmosphere is welcoming. On the weekends, go the mobile order route or patiently wait if order inside or drive thru.

Today I experienced a few service failures. This place is typically how I end my visits when in town - I buy my family breakfast. I like that after waiting for a while at the mobile order register/area someone told us to wait in the dining area. This should be standard, tell everyone to do that after check in to avoid the cluster build up at the door. It was a typical busy Sunday, so I expect some chaos. Someone was calling out names as orders were being completed and then it stopped. I saw a few orders placed to the side and an employees name called informing where they were. Meanwhile, I've seen two customer who ordered since I've been there and left with their orders. Another employee finally came around, tended to new dine in and to go customers, then went for our orders that were just sitting there waiting to be brought out to us.

The last service issue caught all of us off guard. We had 18 tacos - 6 CG; 6 B&C and 6 P&E. Yall even thru in 3 sets of flour tortillas. I'll circle back on that later. I now prepared for the guessing game, what's what in order to distribute accordingly. I really wished you used stickers on large orders or at least place in separate bags. You do that for the taco box. That option doesn't work for me since you don't permit substitutions. As I started to unwrap i immediately noticed how thin the tacos were. At least it was consistent - all 18 were thin. This has never happened before. I hope it was an oversight on the person(s) that prepped our order and not something new. As for the extra torillas...that was cruel. There wasn't even enuf in the tacos we had to maybe make another with the extra tortillas.

In the end, we all agreed this won't stop us from coming back. I buy some of my Thanksgiving sides and desserts here. We'll give our neighborhood location another chance before moving on to another location...

Back to back barbecue chains? What is wrong with me? I was crunched for time during lunch. I had to run by Walmart to pick up some school supplies to donate to a local school for work. There was a Bill Miller Bar-B-Q right by the Walmart I went to. Bill Miller is a local chain that was started in San Antonio. They use a commissary concept. Everything is smoked or prepared at a central kitchen and then delivered to their 67 locations. My favorite things to get at Bill Miller Bar-B-Q are their breakfast tacos, fried chicken, and sweet tea. I like getting the brisket and egg, chicken and egg, or smoked sausage and egg breakfast tacos in the morning. Their fried chicken is really good too. I have a Bill Miller mug that I can get a refill of 32 ounces of sweet tea for 50 cents.

Today, I got the rib plate with two meats which included marbled brisket and sausage. On the side, I got coleslaw, potato salad, and hash browns. I was a little embarrassed to bring in my DSLR so I left it in the car. I just used my iPhone to snap a couple of pics. I never knew they had moist brisket. I always assumed they had lean, but I asked for the moist just in case today. They did have some, and it was not that terrible. It was tender and had a nice smoke ring. The flavor was a little lacking, and I could not taste any smoke. That is what barbecue sauce is for I guess. The ribs were actually surprisingly decent. They were juicy and a decent flavor. Their commercial sausage was good. It had a good casing and grind. The hash browns were good as usual. The coleslaw was a little vinegary but not bad. The potato salad had a consistency like mashed potatoes.

For being a barbecue chain, it is not terrible. They are very consistent and reasonable priced. They have daily specials, and you can get out of there on the cheap. They are open for all meals and every day of the week. If you do not want "fast food," stop here when you need...

To begin, I want to emphasize that I am a regular customer at this establishment. However, there seems to be an issue with the level of customer service provided, which I believe should be addressed by the ownership. During my recent visit, I encountered a frustrating experience when calling the location. The phone seemed to take a long time to be answered, only to end up being hung up on. Luckily, when I called back a second time, I wasn't hung up on, but it still took quite a while for someone to answer. Once I arrived at the store, I found myself waiting at the register for approximately four minutes without receiving any sort of greeting or acknowledgment, despite there being around six or seven employees behind the counter. While standing there, I couldn't help but notice that the employees were using dirty towels repeatedly to clean off cutting boards. This raises concerns about their practices, especially since I had a terrible experience about a year ago where I got very sick for 10 days after consuming food from one of their closed locations. Additionally, I've had to reach out to their social media account multiple times because they consistently fail to clean the tea bins, resulting in a noticeable moldy taste. On a positive note, their fast food barbecue is quite good, and I appreciate the responsiveness of the individual managing their Instagram account when it comes to addressing issues. However, I strongly believe that this company needs to prioritize better sanitary practices and particularly improve their customer...