Five Guys — Restaurant in Austintown

HORRIBLE CUSTOMER SERVICE!!!!!!!! So I ordered 2 orders of fries online at 5:32pm, I got a text saying food is almost done. I then get another text saying "text omw so your food will be ready". So I did that. I then get another text saying "text outside so we can let the store know that you are here". About 3 minutes away I text outside because I was crunched for time. I go inside and the older lady I'm assuming is the manager asked "if I had an order" i said "yes i ordered online" i told her hy name. I walk over to where the young light skinned girl is doing the fries, thinking that my fries are ready being that I ordered them at 5:32 and it is now 6:06 so the fry girl puts the fries down, takes the fries out, puts more fries down, makes a cup of fries for herself eating the fries as she walks to the back and I'm standing there waiting on my fries smh. I look at the time and I turn to the older lady and ask " are my fries ready" she then rudely says " no we put them down when you walk in" I then say " well what is the point of ordering online if I still have to wait". Mind you the girl is still gone eating her fries. She comes out just as slow as ever by the time I left out it was 6:18 after I put my order in at 5:32,got there at 6:06 and left at 6:18. The girl on the fries needs fired the older lady needs fired, the only one who was pleasant and nice was the girl making sandwiches. I will not go back at all and I will tell anyone and everyone not to go to five guys on Canfield Niles Rd...

My only complaint is these suckers are bout ten dollars a twack considering a hefty guy like me can put back about two or three of em in any given Sunday other than that MAN always go for the extra ketchup packets over by the register or at least sometimes they hide em and you gotta go lookin for em sometimes they’re over by the nakkins and soda dispenser SPEAKING of the soda dispenser Jesus Christ they got the damn Neptune 400 intergalactic ice machine up in here I tell ya ! What you need a damned degree in physics to even figure out how to use the thing it’s only got about 1100 variations of friggin cherry cola ! What a country is all I gotta say I stopped in for my usual just after lunch had me two hamburgers with all the fixins extra mayo and extra napkins sat by the window y’all know they have a sheetz over here ? You gotta stop in and smell their gas couodnt res then menu very good didn’t have my glasses on but I decided to try a five guys hot dog out MAN ! Was it good they cut it down the middle not sure why but I put some extra mustard on it and boy was it good kinda reminds me of being at the ball game as a boy guy up front didn’t see me taking all them extra napkins upon leaving at least I...

Food's always great at Five Guys, everyone knows that! The problem this time was the manager. First, I asked for three things not to be included on my order including Hot sauce which I didn't want, and she included all three on my burger. So I figured I'd give it a go, and it turns out to be too hot. I take it back to have them re-do the order. Then I noticed her as she is handling the food and the grill, slide her hand (with her gloves ON by the way) across the front of the grill. She also touched her phone or tablet or device while she was working, still with gloves on, and then proceeded to handle the food. I made her very aware that this was NOT okay. If you're in the food service business, please, do your job right and don't make the rest of us eat the food that you may have contaminated. Show some respect, your texts can wait. Once again though, the food is...