Chipotle Mexican Grill — Restaurant in Avon

I love this Chipotle as a second home. I have been coming here since the end of summer this year. I have a narrow diet currently due to several factors, but find ways to make Chipotle work for me. I come every day to get torts and on occasion, sour cream or plain brown rice when I'm feeling that.

IMO the best Chipotle location out of all other surrounding. Including the good old Westlake further down on Detroit (now going downhill) and the new and struggling other Avon (Nagel Crossing) location.

the food here is consistent. I don't order normal meals here but observe other people's being made and they are generous on the protein for those needing to know. the staff are down to earth and all-around awesome. now with settling back into things after a recent round of new hires, I have taken notice to more thorough cleaning implemented and on most days (even on weekends or when short staffed) they have a strong and competant staff. I don't know what it is like here during evening shift, but this is what I experience here from open-afternoon.

all that said- the real reason that I keep eating at this particular Chipotle is the construction/design/layout/Interior, that sets it apart from the rest.

the layout of this place was very well thought out- everything makes sense the way it is. It feels roomy inside. the seating options are plenty and uniquely dispersed, including more private/secluded options. the corner placement within the plaza/building offers a unique wrap-around outdoor eating space, and despite not having window shades, no direct sun enters, allowing for balanced/tolerable lighting all day. the extra high ceilings add to the roomy feel.

the bathrooms have remained the og old school Chipotle design- the Mexican red tile floor and large stainless steel sink w/ manual hot cold faucet. the minds behind the newer built Chipotle's have made a serious mistake in taking this masterpiece away.

long story short- I'll keep coming here unless my dietary needs change, or I move far out of the area.

there are some negative reviews on here. I feel that a review should not be left from a one-off Instance. therefore, I waited long enough to get the jist before leaving one myself. every establishment has its strengths and downfalls- and I feel that this location deserves to be recognized for its strengths. If this place didn't exist I don't know where I would be eating everyday. thank you...

Edit: it has been over 2 weeks and i still have yet to receive a refund. They tell me that “according to their investigation I received the food according to their “camera footage”. So they don’t listen to their customer…they somehow take “camera footage” that I’m not even on and decide that it’s me and my food. Makes perfect sense. A multi billion dollar company can’t spare a couple hundred dollars to a customer that paid and never receive the promised product.

I placed an order online for catering from this location. They took my money, sent me a confirmation and told me it would be ready and available for pick up at the requested time. When the day came to pick it up there was a hand written sign on the door that said they weren't open. We showed them our confirmation email and they said they "Didn't have the order and they didn't have the food to make the order"

Apparently, a manager did not show up to work that morning so nothing was properly prepared. This said manager should 100% be terminated. They also tried to blame us saying we didn't place the order enough time in advance (when the website CLEARLY states that only a 24 hour notice is needed and we did it well before that anyways). We never got our food but they got our money. Impossible to reach any customer service representative. I will not ever order from this Chipotle again and I will never order any catering services from Chipotle in general.

Our party went without planned food and we had to quickly find something else. Extremely irritated, frustrated...

Ordered through the app for 6:20 and didnt get my order til 6:35 and none of the employees seemed to be concerned with the other 4 people who were also waiting for food. It would have literally been faster to drive to the Westlake location and order in person, than it was to wait for an order that I PLACED AHEAD OF TIME THROUGH THE APP.

While I was waiting I happened to notice the dining room in general was pretty gross. Trash bins filled, the soft drink machine was out of ice completely, the cardboard box of utencils was just left sitting on the table next to the napkins, and most of the tables/dining surfaces were pretty dirty.

On top of this, when I got the food home, the burrito was wrapped very poorly and the food was very cold. I don't usually leave reviews about fast food chains, and I think chiptole as a whole is delicious. But for whatever reason I always seem to have problems with this location in particular. For example, last time I ordered for pickup, I grabbed the bag marked with my name, and when I opened the bag after getting it home, I had been given a kids meal that leaked sour cream all over the inside of the bag.

Not sure if corporate can/will do anything, but like I mentioned prior, this is the ONLY chipotle I have ever had problems at and it would be nice if these basic expectations were met...