NiteOwl Kitchen and Cocktails — Restaurant in Avondale Estates

My wife and I had a disappointing experience. We live in the neighborhood and were excited to give Nite Owl a try. Despite being the only customers on a Thursday evening, service was lacking. After ordering through a self-serve app and being asked to pre-tip (by the app, not the server) we gave the recommended 20% as we felt bad there were no other customers. We received our food and drinks in a timely manner but the service quickly became inattentive. One of the only two servers disappeared after delivering water and food, while the other was mostly outside, leaving us without assistance for long stretches. The fries were unsalted and mostly overcooked, and we had to wait an extended time for someone to show up so we could ask for ketchup. The 6 wings were just okay but one was so unusually small we legitimately counted them twice to make sure they were all there. The ranch dressing we ordered was forgotten so we waited a while for someone to show up to flag down and bring us some.The pizza, though really light on the main topping, was decent but not great. The restaurant used all disposable containers, cups, utensils etc. which felt out of place given the overall cost. Despite our laid back demeanor and patience, we shouldn't have to chase down servers for basic needs. The 12” pizza, 5 and-a-half wings, small fry, and 2 tap waters cost $49. I later discovered there was an additional 20% service fee added without prior warning. That really upset me so I wanted to give this honest review as a warning to others. Ultimately, the experience wasn’t worth the price and we won’t...

Update: I got reprimanded for writing this review and for showing up to get my order after waiting another 20 minutes for them to make it- which they asked for. And my original order was placed at 7:24, not 7:46 like they say (I have the screenshot to prove it.) I even arrived 10 minutes later than the given pickup time to give them some extra margin just in case. Bottom line, every restaurant has to work around online orders- that's how they work. No one should be guilted for placing a pickup order. If you don't want online orders one night because of an event, etc. you turn off the service. You don't berate the customer as if they did something wrong. The refund is appreciated, but the spiteful customer service is not. Asking me if I still want the food after all that was the icing on the cake.

I had high hopes for this place, but unfortunately it's a big loss. The first time I came, it was empty but didn't get my food for an hour after ordering. Waitress was nowhere to be found. But it was opening weekend, so I figured I'd cut them some slack and come back another time. Nope. Same place, same understaffed chaos. Clearly not enough people working or cooking to keep up with the demand. I placed an online order and was told when I arrived (no hostess to be found by the way) at the designated pickup time 45 minutes later to wait another 40-50 minutes- they hadn't even started the order. Don't waste your time here, head over to Commune, Santos, Arepa Mia, or any of the other dozen odd options within a mile of this place instead....

THIS EXPERIENCE OCCURED SEPTEMBER 26,2025 @9PM— FOR REFERENCE.!!! Smallest wings you’ll ever see!?!?— took a total of 2+HOURS(thank you Life360) to even get your food out and the place was pretty empty besides two other small parties, that also seemed to be having a bad time…(we only ordered wings and fried pickles!) AND THE PICKLES WERE SOGGY, BUNCHED UP IN BALLS, AND SWEET!? Who the hell uses SWEET pickles for a fried pickle dish AND DOESNT SPECIFY ON THE MENU THAT THEY ARE SWEET!? Disgusting. The staff is rude and can be seen rolling their eyes at other customers, and don’t ever check on you but can be seen laughing and packing into the kitchen playing around on their phones. One of the servers or staff literally VAPED over my shoulder and onto my food… not once, but TWICE…don’t waste your money or your TIME here. Thought this would be a fun “after hours” joint, but was left hugely disappointed . The food is gross and the presentation of your food raw dogging a metal saucer is laughable…can we at least get some parchment paper?…You want good wings? Just go to Wings Mania down the road. Or even Atlanta’s Best Wings… cause honestly, whatever baby chicken NiteOwl got their hands on is owed an apology!…🤣💀 (but seriously don’t waste your time or money here… I forever regret ever coming here and wasting my time… so much so that months later I was haunted by the memory and decided to make this review[nov. 4,2025]!! ) my pinky finger is for size...