Pizza Hut Express — Restaurant in Bakersfield

KUDOS TO ALYSSA!!! 8110 Rosedale Hwy E, Bakersfield, CA 93312

I ordered a carry-out pizza online from Pizza Hut’s “official” website; I selected the location at 11000 Stockdale Hwy, Bakersfield, CA. When I went to pick it up, the store did not exist!! (Apparently, the location relocated, but Pizza Hut’s IT department didn’t update their website.)

I checked my email and my pizza order was sent to another location at 5221 B, Stockdale Hwy, Bakersfield, CA. I called to check on my order; Desiree answered the phone, she stated, there was no order for the name I gave them. (My husband’s) I told Desiree, I received an email from Pizza Hut stating my order was at that location.

I paid for my order online; I asked her, who do I contact to get a refund? She said, she didn’t know!

I drove to the Pizza Hut location at 8110 Rosedale Hwy, Bakersfield, CA. I explained my situation to Alyssa, she was very sympathetic to my issue and stepped right in the assist me. (I placed an order with Alyssa.) Alyssa went above and beyond her job description; she contacted the location at 5221 B Stockdale Hwy to investigate if I had an order there.

Apparently, my order was under my name, it wasn’t under my husband’s name which I initially sent up when I placed the order. But Desiree didn’t have the sense to correlate the order I was inquiring about with the email I told her I received for pickup at her location. (That’s generation X for ya, 99% of them are useless!!!)

Alyssa assured me the order would be canceled after an hour if the order wasn’t picked up and a refund to my debit card would be issued. (She canceled my order at that location.) Alyssa was so helpful, sweet, and saved our dinner!!! Thank you,...

Placed order and payed online. Went to pick up and was told they had no such order and there was nothing they could do. Left empty-handed..verified through bank that the order had been charged. Went back in asked to speak to manager and all of a sudden the order that was sitting there when i first went in, magically became my original order. Needless to say, it was cold and the crust was...

Honestly, The lack of effort today seriously made me choose oatmeal over my pizza/ $50 meal. Where'd the cheese go? Isn't that a key component of a pizza? Looks like little Cesar made one half of my pie and Hut...