Taco Bell — Restaurant in Bakersfield

Last week after I had fasting blood work done I was starving so went to Taco Bell on 24th St. A voice came through the speaker saying.."HI! How are you today?" I said "fine, how are YOU doing?' Then the fun began. He said "I am doing GREAT on this awesomely beautiful bright sunshiny day! Thank you for asking!" I couldn't help laughing and when he asked what I would like, and I told him (which included a senior drink) he asked "Will that complete your order sunshine?" I said it would so he gave me the total at the second window and to bring a smile. By this time I was really laughing.

At the window I asked him if we could clone him. He laughed and told me I'd be surprised at how many times he asked how customers were and their reply was "I want two tacos." We chatted a bit about that sort of thing while he got my order ready and as I was leaving I told him he really made my day. He thanked me and said "Have a GREAT day sunshine!"

This young man was working the morning shift on a Tuesday so if you're ever in that area and need a bite (I like their breakfast grillers) stop and say hello to him. I promise you will leave the window with a smile...

So, here is the situation: midnight, me and my teammates getting back from work. We haven't have any meals from lunch and we are really hungry. We are opening the map and searching for closest restaurant that is open and the one is that taco bell. We have a big truck that is 13 feet tall but the clearance for drive thru is 8' something and dine-in is already closed. There are no any cars in line and we walk to microphone - no reaction. Still no any cars on a parking, in the line, no cars half a mile around. We walking to the window of pick up, telling them our situation, asking them to accept our order. What we hear is that we have to be on a car. We're showing them our "car" that can't fit in drive-thru. Nope, we have to be on a car. We're standing there in front of them and just wondering how lazy the stuff is. They had nothing to do, they had customers and they rejected to make some food for them just because of the rule... Or because they are lazy. It is really first time i am facing such inhumane behavior from anyone, not just from stuff of any restaurant. That kind of service deserve 0 star but since there 1 star minimum i...

My partner and I were enjoying our one full day off this week and decided to keep it simple: a Taco Bell delivery through DoorDash. No cooking, no dining out—just a relaxed day at home.

Everything was smooth until I realized I couldn’t customize items on the DoorDash menu. Since I have to avoid dairy for health reasons, this was a problem. I called the store directly and spoke with (I believe) Zane. Even though he was clearly busy, he was patient, helpful, and worked with me to make sure the “no cheese” notes were added to my order in real time.

That small gesture made a big difference. After a long week of work, it was a relief not to run into order issues or have to leave the house. Because of the service I received, I’ll be saving this Taco Bell as my go-to location moving forward.

Thank you, Zane—you turned a technical hiccup into a positive experience. This store gets my recommendation for anyone looking for great customer service with their Taco...