Scooped On Main — Restaurant in Ball Ground

Update So the owner of Jill's, Jill reached out to me about our not so terrific experience.

"Hey, Adam! I’m sorry for your kiddie cones. I have new trainees and it’s a learning curve that I wish none of my customers ever had to deal with. Please understand it was a matter of an accident rather than a new shrinkflation style protocol if you will. I’ve refunded your money and hope to have you return in the future. Thank you, Jill"

Thanks to Jill reaching out and handling her response in the most professional and in an honest manor! We will try another go around at Scooped! I always appreciate it when an Owner and or Manager reaches out to make things right. I always say it's how you handle a poor experience with a customer and that's how you should be measured as much or as more then the poor experience itself. Kudos to Jill!!!

We will try Jill's again and post an update!

We've had ice cream here dozens of times before without issue. But we've never received a one scoop so small in our lives. This establishment should be ashamed to hand out cones for a 5 and under child to an adult. It was not even a full scoop. And the service of warmth and friendliness was non existent. We would say something but there is no supervision while we were here. Go-to DQ in Jasper or Canton and you'llhave a much better customer service and...

Been here twice. First experience was a 10/10! Ordered the same thing my second go around (brownie sundae with coffee ice cream) and was served 1/4 of a brownie with half a scoop of completely melted ice cream topped with piping hot fudge. The cup was 1/3 full....I brought it up to the lady working, assuring her that the $9 sundae was much larger last time (filled the cup). The worker made it in layers and it was delicious. Her response "oh it was probably one of my young/new girls that didn't know what they were doing". I asked for extra brownie and was given another 1/4 of one on top of my melted ice cream. The cup not half full. The worker was extremely aware of our discontent and we were met with no solution. The way she was talking sadly sounds like she's in management, so, for the price/product we...

No restrooms for a 7 year old customer? Odd. No need to reply and try to explain. He’s not a homeless bum, he’s a kid who just sat at his first day of school and held it on the school bus, needed to relieve himself. It would be different if he was a bum, homeless and harassing customers. Be more like Jesus and less like you. The world would be a better place and employees would get tipped (cash of course) I pray you never have to use the restroom and...