Nothing Bundt Cakes — Restaurant in Ballenger Creek

BEWARE - Frederick store takes food returns!!! I ordered, in store, a few bundtlets of the same flavor, they were placed in a bag, I arrived home (25 minutes away), took them out of the bag, and realized all three in the wrong flavor. I called and was treated horrible, when I asked the person for her name she said "I'm not giving you my name", I then asked for the manager to contact me which she did, I was told I would have to bring them back to exchange for the correct bundlets, I provided the info on my my receipt which she found in the system to verify purchase but was told I would still need to bring them back in order to exchange them, I explained I was 25 miles away and would not be back in the Frederick area for 3-4 days, and was still told I would need to bring the incorrect bundtlets back in order to exchange for the ones I ordered/paid for, and they would not provide a credit until I returned them!! We are talking about a $16 purchase and a very loyal customer for this location. I think it is unacceptable for food to be returned period! I would be very skeptical of purchasing anything from this location, you never know it could be a...

I’ve never had such a poor experience as this one. Upon reading further google reviews at the same location. I also see that it’s not just me who has encountered such horrific customer service. I walked in looking at all the options available unsure of which flavor I should choose. I kindly asked “which one is the most popular?” I was ignored so I continued with my purchase in which at the last moment I said “do you mind if I swap out one of the flavors?” At that moment, the associate (older woman with glasses who refused to give me her name) said very aggressively “ma’am I’m not gonna swap it out, would you want somebody else to be touching all up on your cake?” I was shocked because A) I never even touched it, she did and B) I had asked only once if she can swap out the flavor. I then said “ Ma’am the cake is in a container so why would it matter if I changed my mind?” I then asked for corporate’s number and for her name in which she refused to give me. She also, refused to bag my cake and said I needed to leave. I am so disappointed and disgusted with this location. I will tell others to stay away from this...

Not the smartest pick for a gender reveal cake. Cake was delicious but my husband and I had a friend look at our test results and order a it’s a girl or a it’s a boy cake, as we went there to pick the cake up for ourselves, I asked one of the ladies if the rattle would show the sex on both sides and she said “yeah it will show it’s a girl on both sides”. So she ruined the surprise for us which defeats the whole point of getting a cake to begin with. We could have just looked at the test results ourselves that it would have been more meaningful. This is my last pregnancy and I wanted to make it special and it was ruined. Maybe she didn’t know we were the parents picking up the cake? Either way, staff should never assume these things. This was yesterday 07/27. I wanted to make this more so a constructive feedback to staff - I wouldn’t recommend this place as a gender reveal cake place, not...