KAY Jewelers — Local services in Ballenger Creek

One start is too much for them from the manager to the assistant sales people very rude . They talk down to you & literally they need my business not the other way around . I upgraded my wedding band from like 20 years Ago . I thought I bought a nicer wedding band 14 k gold because I’m allergic to anything silver or plated . Super expensive & months later my finger starts to flare up . I’m thinking what in the world this ring is gold . Went to the doctor to get something for my finger in case it wasn’t the ring but it was . I called the store & they said that 14 carat gold wasn’t really gold I had to get 18-24 carats 😱😱😱 to bring it in so they can send it out to coat it with something so my finger won’t flare up again . 3 weeks later got it back still flaring up & they don’t wanna take responsibility for it . I’ve called & talked to the manager who claim it’s not their problem even after the ring has lifetime warranty . Now I’m stuck with a band I can’t wear to kay who sold it to me that could care less except to make commission in a sale . I would never buy anything there again specially after finding out their so called 14 k gold jewelry is really not gold but plated 😤😤😤 you need to buy either 18-24 k to actually be gold ???? It’s actually ridiculous .... these are some pictures during the year of what their Very expensive but cheap 14 k gold wedding band has done...

READ BEFORE BUYING FROM HERE!! if I could I would give them "0" Stars.. I would! I wish l'd read the reviews before going there... horrible experience!! they sold a ring to my husband telling him that it could be re-sized.. when we wanted to do it they said that they couldn't re sized it because it was too big... they told us that we should purchase another ring and they would give us a refund of the 1st ring.. we did it. and when they did the refund they not refunded part of the money...saying that the warranty couldn't be refunded. then made us buy another ring! Then they said that we needed to get another ring online to be able to resize the 2nd one!!!! that was bullshit for me right there.. but because we wanted to get our wedding ring we said okay! so I went ahead and bought a ring ONLINE closer to my ring size. I did it ON LINE!! and when I went back for the 6th time to the store after been back and forward for 3 months with them to FINALLY resize the freaking 3rd ring | had purchased on line!! they tell me that I needed to pay $508,64. for the ring that I HAD ALREADY BOUGHT ONLINE that was my freaking ring!! the only reason they had it is because when I ordered it lasked to be send to the store! so they could finally resized it. right there I asked for my money back and left with the worst experience ever. Daos yourself a favor and...

Hit or Miss! My Mom and I both brought jewelry here for repair, together same day/time, same representative. I requested a phone call when repair was ready and for the damaged silver clasp to be returned; she also said they would clean the item(s). The sales person wrote both down on repair sheet. My Mom received an email of her own being ready to pick up, I had to call the store. She received her item and they took photo of her completed repair jewellery and it had been cleaned. Mine was not cleaned and the "scrap" (damaged clasp) was not in the bag with the item. (Keeping my Silver for themselves). I was advised the repair location would mail me the damaged clasp. 3 weeks later I had to call the store again since the Silver Clasp still had not been received. I was told again they would have it sent to the store and then mail to me.; instead I received a phone call to come pick up the returned piece. I again asked if it could be mailed to me and was told "Yes". I did receive a Silver Lobster Clasp, however it is half the size of the clasp on my item(original and repaired). POOR customer service, don't pay attention to what customers request and steal your precious metal for themselves. Plus, you tell them value of item and they reduce it!...