Name: Lion's Choice - Ballwin
Telephone: (636) 394-8564
Rating: 4.3

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Posts

Dory menaDory mena

Whoever is in charge there, needs to QUICKLY take the wheel back from the rude employees, that speak to customers with no care if they decide to return, and steer things back on track. As a front of house manager at premium casual restaurant and now maîtresse d'hôtel of a fine dining establishment, I know a thing or 2 about customer service....b ut the place I learned the most about good customer service was working my very first job at a successful fast food establishment when I was a teenager. I am 39 now, and times have certainly changed since then. HOWEVER, core ideals for how customers should be treated, assuming repeat patronage is a priority goal, never change. Any restaurant success significantly depends on repeat customers, who typically contribute the majority of revenue and are more profitable than new customers. Studies show that repeat customers spend more per visit and are more likely to try new items or respond to marketing efforts. Therefore, focusing on customer retention is crucial for long-term profitability and overall restaurant success. All that being said, considering other recent reviews commenting on poor customer service, and given my, not one but three, recent negative experiences in the past month, it the quality of product and quality of service ŕŕjust keep getting progressively worse, with today being the proverbial nail in the coffin l first suggestion would be to terminate the 3 young men I encountered today while choosing to get my lunch from there. I was first greeted by a monotoned young In the drive through to whom I clearly stated "I dont care how extra you have to charge me but please make sure, I want extra extra everything possible for the baked potato, except no chili. And please add extra cheddar along with the swiss, to a well stacked triple dare." I again reiterated, I was fine paying for it, because the past 2 times ordering this were subpar and not at all like the usual quality Id expect from LC's. To my shock, my sandwich today consisted of 1 wrinkled piece of ham in one corner of my bread, which barely had any of the extra cheddar I paid for,and a wrinkled piece of turkey in the other, both slightly overlapping pale, gray, obviously overcooked roast beef. I could not get inside to speak with anyone because of a knee injury so I went back thru the drive thru and asked if I could approach the window as my sandwich didn't look right. No response..so I just pulled up and waited behind 3 cars. When I got to the window finally, just before it opening, I heard an annoyed voice saying "oh here she is". The drive thru attendant informed me the sandwich just wasnt "spread out correctly", but begrudgingly said they would remake it and to pull up.I noticed no cars behind me, I was starving, and everything was losing heat. I didnt even get a chance to say concerns about the roast beef before, I was told to pull up. I had already waited so long, I asked if they could just ammend the sandwich I already had. I was told they couldn't take the sandwich back. So up I pulled. Finally another young man comes out, announcing here is your ham and cheese. I then realized the sarcastic point they were trying to make to me. I pulled up, not fully able to explain my concerns about the sandwich, with the promise of being delivered a hot, fresh remake....not 1/2 a piece of ham and a squirt of cheese. I suppose to hammer their annoyance home, they put a FORK in the bag to spread the cheese on the sandwich. Told the deliverer that I was told, id be getting a remade sandwich. At this point it had been more than 25 minutes since I got this sandwich. He said, again, "well what's wrong with that one?" Omg! I told him the whole shebang again...his response,"well you are welcome to talk to the CEO about what goes on the sandwich". !!! REALLY?!...my turn is to be sarcastic...I looked past him at the door and "The CEO is here?! Right now? Send him out!". He said" no he's at the office." To top the whole matter, my "loaded,ill pay any extra amount to make sure its extra loaded" potato ....was anything but.

Dann MichelsonDann Michelson

I've been a fan of lion's choice for decades, but this experience was the last straw for this location. We ordered delivery and even though we're 5 minutes away, our "extra crispy" fries were soggy, the sandwiches were cold, the sauce (including the au jus, which sort of is needed to make my sandwich good) was all missing, the grilled cheese had crumbs of beef on it, and our concretes were also not given to the Dasher. The Dasher was nice enough to go back to get the concrete, but when they were delivered the servings were extra small, as though they made one and just tried to split it in half instead of making it right (picture included). The Mac n cheese was fine though.

Leigh Ann DuParriLeigh Ann DuParri

We were from out of town and gave this a try. This is the raw sandwich that I received. I didn't check the sandwiches until I got to my inlaws and this is what they looked like. My husband drove back up to the restaurant and stated that the sandwiches were RAW (not rare) and they told him, "that is the way they come" and they did nothing to make it right! Sorry, but no thanks!

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Featured dishes

View full menu

ORIGINAL MEAL

Original roast beef sandwich, regular natural-cut fries, and a regular drink.

LARGE MEAL

45% more slow-roasted beef served on a steak bun, with large natural-cut fries and a large drink.

KING MEAL

Double the beef of the original and your best value, with large natural-cut fries and large drink.

FAMOUS ROAST BEEF

Our famous, slow-roasted beef, shaved thin and served fresh with a dash of our secret seasoning on our signature toasted bun.

THE REMIX

A new take on The Original. 4 oz. of our famous beef, topped with Swiss cheese, drowned in garlic aioli and piled as high as you like it on Texas toast.

Reviews of Lion's Choice - Ballwin

4.3

(484)

1.0

18w

Whoever is in charge there, needs to QUICKLY take the wheel back from the rude employees, that speak to customers with no care if they decide to return, and steer things back on track. As a front of house manager at premium casual restaurant and now maîtresse d'hôtel of a fine dining establishment, I know a thing or 2 about customer service....b ut the place I learned the most about good customer service was working my very first job at a successful fast food establishment when I was a teenager. I am 39 now, and times have certainly changed since then. HOWEVER, core ideals for how customers should be treated, assuming repeat patronage is a priority goal, never change. Any restaurant success significantly depends on repeat customers, who typically contribute the majority of revenue and are more profitable than new customers. Studies show that repeat customers spend more per visit and are more likely to try new items or respond to marketing efforts. Therefore, focusing on customer retention is crucial for long-term profitability and overall restaurant success. All that being said, considering other recent reviews commenting on poor customer service, and given my, not one but three, recent negative experiences in the past month, it the quality of product and quality of service ŕŕjust keep getting progressively worse, with today being the proverbial nail in the coffin l first suggestion would be to terminate the 3 young men I encountered today while choosing to get my lunch from there. I was first greeted by a monotoned young In the drive through to whom I clearly stated "I dont care how extra you have to charge me but please make sure, I want extra extra everything possible for the baked potato, except no chili. And please add extra cheddar along with the swiss, to a well stacked triple dare." I again reiterated, I was fine paying for it, because the past 2 times ordering this were subpar and not at all like the usual quality Id expect from LC's. To my shock, my sandwich today consisted of 1 wrinkled piece of ham in one corner of my bread, which barely had any of the extra cheddar I paid for,and a wrinkled piece of turkey in the other, both slightly overlapping pale, gray, obviously overcooked roast beef. I could not get inside to speak with anyone because of a knee injury so I went back thru the drive thru and asked if I could approach the window as my sandwich didn't look right. No response..so I just pulled up and waited behind 3 cars. When I got to the window finally, just before it opening, I heard an annoyed voice saying "oh here she is". The drive thru attendant informed me the sandwich just wasnt "spread out correctly", but begrudgingly said they would remake it and to pull up.I noticed no cars behind me, I was starving, and everything was losing heat. I didnt even get a chance to say concerns about the roast beef before, I was told to pull up. I had already waited so long, I asked if they could just ammend the sandwich I already had. I was told they couldn't take the sandwich back. So up I pulled. Finally another young man comes out, announcing here is your ham and cheese. I then realized the sarcastic point they were trying to make to me. I pulled up, not fully able to explain my concerns about the sandwich, with the promise of being delivered a hot, fresh remake....not 1/2 a piece of ham and a squirt of cheese. I suppose to hammer their annoyance home, they put a FORK in the bag to spread the cheese on the sandwich. Told the deliverer that I was told, id be getting a remade sandwich. At this point it had been more than 25 minutes since I got this sandwich. He said, again, "well what's wrong with that one?" Omg! I told him the whole shebang again...his response,"well you are welcome to talk to the CEO about what goes on the sandwich". !!! REALLY?!...my turn is to be sarcastic...I looked past him at the door and "The CEO is here?! Right now? Send him out!". He said" no he's at the office." To top the whole matter, my "loaded,ill pay any extra amount to make sure its extra loaded" potato ....was...