response to the manager Richard: Richard, thanks for your reply. Frankly, your response confirms my original point: you're not truly listening to customer feedback. The server was rude. Your apparent support of that attitude is upsetting and directly impacts the customer experience. You witnessed the situation. You were sitting right there. To suggest otherwise or to only act after the fact is concerning. On substitutions: If a customer has a dietary need and requests a simple add-on (like prawns for chicken), the answer shouldn't be a flat 'no' with a smirk. It should be, 'Let me check, and yes, with a small upcharge.' This is a basic expectation for a restaurant, and it also impacts your food revenue. Which you should care about as a class B liquor license holder also as a former chef! Your invitation to talk: We've spent over $500 in your establishment, and you've never once offered a welcome or acknowledgment. What exactly would a conversation change now if your current actions don't reflect a desire for improvement? The food is good, but the atmosphere and front-of-house service, starting from management, consistently fall short. It's truly...
Read moreLighthouse Tavern is a cozy sports bar that exudes a welcoming atmosphere. While it may not boast extravagant decor, its charm lies in its simplicity and warmth, making you feel right at home, especially when visiting with friends.
The tavern offers a great selection of beers, catering to various tastes and preferences. Whether you're a fan of craft beers or classic favorites, there's something for everyone to enjoy.
What sets Lighthouse Tavern apart is its role as a gathering spot for sports enthusiasts. Situated across from a soccer field, it serves as the perfect post-game hangout. It's a place where teammates come together to unwind, share stories, and celebrate victories, creating a sense of community and camaraderie.
Overall, Lighthouse Tavern offers a genuine and enjoyable experience for those looking to relax, grab a drink, and connect with friends after a game or simply to enjoy a laid-back...
Read moreExtremely mediocre food + piss poor service. Just about anywhere else in Baltimore would probably be a better choice than eating here. Most disorganized establishment I’ve been to in ages… they don’t even bring food to the table! We were expected to get up and retrieve our orders from the bar and they wouldn’t even give an estimate of how long the food would take, they just expected us to keep coming up and checking in with the bar to see if the food was ready. When it was finally ready we had to bring all utensils and food to the table ourselves which they also didn’t provide until explicitly asked (like I’m going to eat a salad with my hands and no napkins). They also charge a 3% service fee for...
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