THB Bagelry & Deli of Canton — Restaurant in Baltimore

Placed an order this morning in store at the Canton location through the kiosk (unfortunately it's the only way). Ordered an omelet which came with a bagel. While ordering on the kiosk you order the omelet first and then the screen asks you which bagel you want. After that, it gives you an option to choose a "spread" meaning cream cheese or an avocado spread. I chose avocado with the assumption that the spread was for the bagel.

I received my order and when I opened the container the spread was inside of my omelet and not on the bagel to my surprise. I went back in the location and inquired about my food being fixed and explained that when the kiosk asks if you want a spread a normal person would assume its for the bagel. (for an example, if I chose cream cheese, I'm pretty certain that they would NOT have put it on my omelet, but INSTEAD on the bagel or in a separate container, FOR the bagel). I spoke with a lady who stated that she was the "Manager on Duty". She refused to assist me with fixing my order and repeatedly told me I didn't tell them. I'm explaining since its done through the kiosk there's obviously no way to add a comment on the order (to my knowledge) to specify anything, but the kiosk doesn't clarify that the spread is for the omelet. I requested a new omelet, she refused. I requested a refund, she replied these are our "rules", which is also a refusal.

I left the food at the location, and I'm out of the money that I paid for it. There was no need for me to take it since I wasn't going to eat it. The bagel and avocado spread was being given to a co-worker since I DON'T eat avocado! I explained repeatedly what the kiosk showed and how one could be confused by that. Basically an honest error/ mistake.

I took the time to write this review because I asked for a business card or the actual manager/owner information (an email or phone number) and she refused to provide that. I went to the website and attempted to submit an inquiry and there is no actual "submit" button once you type your concern.

Extremely disappointed and won't be returning, as if I have money...

If I could give this place negative stars I would. My boyfriend and I went yesterday. When we were getting fountain drinks we noticed that fruit flies were coming out of the fountain machine into our drinks dead and floating. I pulled Luther aside and told him about it because that is a health violation and if getting caught, the health department would either shut them down until the problem was fixed or slap them with a huge fine. Needless to say, he was very rude and dismissive saying, "it happens what am I gonna do" then he proceeds to make a joke to the staff about what I said to him right in front of us which was so disrespectful on so many levels. What Luther fails to realize is that if it weren't for customers, he wouldn't have a job at the begal place. Secondly, a good manager takes care of the situation and doesn't mock a customer for looking out for a business. In fact, he should be appreciative that I pulled him aside instead of embarrassing him and his staff in front of other customers. I don't understand how he got his position at The Begal Place in Canton. Aparently he gets complaints about his conduct all the time from what I was told by staff members that were not involved with this situation and he is still there, that is beyond me. The worst part is that we spoke to the general manager Eric and the only thing he could say was sorry. A good business person would say how can I make this right. Not even that, he could care less and didn't want to be bothered it seemed like. No ownership or accountability was done about Luther's conduct. I don't understand how a business can be run like this knowing the actions of the staff is horrible from leadership down to the cashiers. They say a business is lead by leadership and it clearly sucks. I Would not reccomend this...

Come here for inconsistent bagels, long wait times, and terrible customer service.

I was extremely disappointed with the customer service I received at this location. On the day prior I called the location to ask if I could come in and order. I was told no. I was told to use the app or website. The app does not give an option to make an account-- only sign in. The website's online order link is broken. I called and asked to order; unknowningly at the time it turns out I called the wrong location. They were kind enough to take my order over the phone. I paid for it by credit card over the phone, but expressed I'd rather pay in person.

When I walked up I was confused; it turns out you could go in and order. When I walk in they inform me they don't have my order. The manager, Paul, told me I probably called the wrong location. I told him the number I called and he checked the back of the menu and told me it wasn't their number and walked away. The person taking the orders told me I could go to Timonium to pick it up or pay for it again here. I walked over towards the back and asked Paul what I should do. His response was, "well did you try to call the other store?" and walked away to chat with the staff behind the counter again. I called the other store and the told them I called the wrong number and was told "well we don't really do this, but I guess I'll give you a refund. I guess I'll just eat it for breakfast."

The lack of effort in helping me solve the issue from the manager Paul was so disappointing. I'll never be back and I'd recommend you go elsewhere for...