Subway — Restaurant in Baltimore

I don’t usually write reviews, but I felt it was absolutely necessary to express just how much I appreciate the Subway at Mount Clare Shopping Center. This location is not just a sandwich shop it’s a true gem in our community, and it deserves far more recognition than it gets. Let me start by saying this: this Subway is hands-down the BEST and most friendly business around. I’m not exaggerating, and I’m certainly not writing this just for the sake of saying something nice. I personally visit this Subway on a daily basis, and my experience is consistently amazing. What truly makes this Subway stand out is the incredible team, especially Mike. Mike is a young, smart, and hardworking gentleman who defines what true customer service should be. He’s always active, upbeat, and eager to help. Whether you’re a regular like me or a first-time visitor, he treats everyone with the same kindness, respect, and professionalism. His positive energy, business-oriented mindset, and genuine friendliness make him an asset not just to the store but to our entire neighborhood. Mike and the team are always attentive and never rush through orders. They take the time to make your food exactly how you want it, and they do it with a smile every single time. It’s clear they take pride in their work and actually care about the customer experience. That kind of commitment is rare these days, and it’s why I keep coming back. Now, I’ve seen a few negative reviews floating around, and let me tell you honestly—they’re just not true. Some of those reviews come from people who bring rudeness and bad attitudes into the store and then turn around and try to blame the employees. That’s not fair, and it’s not reflective of what this location is all about. Our community needs to recognize that the people working here, like Mike, are doing an incredible job. They are an asset to our neighborhood, and we should be supporting them not tearing them down. I speak from the heart when I say this place is special. Every visit feels like walking into a place where people actually care not just about sandwiches, but about their customers, their service, and the community they serve. It’s clean, it’s efficient, it’s warm, and it’s run by people who are truly trying to make a difference. If you haven’t stopped by this Subway yet, do yourself a favor and go. And if you’re one of those people who has been harsh or impatient with the staff, take a moment to reflect. We should be lifting up businesses like this, not dragging them down.

Thank you, Mike and the entire team at Mount Clare Subway you’ve got a loyal customer for life. Keep doing what you’re doing. You all...

This is the second time I placed the mobile order and when I got to the store, my food wasn’t ready and then when they started making the sandwich, they was putting the wrong meat on the sandwich. I ordered a titan sub with bacon they were putting chicken on the sub and wanted to remove the chicken off of the roll and give me the same roll told him no you’re gonna make me a whole new sandwich then he has toasted the sandwich and didn’t want to give me Four tomatoes on the sandwich one of the only put three try to put a whole Lotta lettuce and mayonnaise all...

The store hours aren't fresh! Today, they locked the doors at least 15 minutes early while still serving two customers inside. There was no explanation for the early lock out or accommodation. It doesn't take that long to make a subway sandwich, right? If you close at 7 p.m. shouldn't you be scheduled to work until 7:30 p.m. or so? Does it take that long to close down a store? Why not just change the posted hours? Will they open 15 minutes early to serve customers and make up for this? Doubt it. Apparently they don't need money...