Wendy's — Restaurant in Bangor Township

Each time I mobile order on evenings, from Wendy's on Euclid in Bay City, they mess up my order. I am fairly certain that at this point, it is deliberate.

EVERY TIME, they leave out my sauces, and sour creams. About a third of the time, they leave out something major, or give us an entirely wrong order. I call to let them know, they hang up on me at least once EVERY TIME-they know my phone number as my orders are mobile. I am concerned that they are going to use my phone number to harm myself or my family-and I'm not kidding one bit.

I should not say they, it is the manager. The same manager over and over. We reported it to corporate the last time and they apologized and sent me a $10 coupon to my app account. We gave them additional chances, but used the coupon on the day shift instead of night.

Tonight, I really wanted some nuggets, so we tried again. NOPE. They only gave me one of my drinks, no onions in my chili, no sour cream, no sauce for my nuggets. I called the store. IT'S ON CAMERA...LOOK AT IT HAPPEN AND STOP LETTING IT GO.

They hung up the first time. When they did answer, I was very kind and friendly. She was VERY snarky and disrespectful. As soon as I told her who I was and that they left out my second drink, she says,"If you had a second drink, maybe the person you sent to pick it up forgot it." I paused, and said, "Sure, the one my husband forgot to pick up." She tells me, "Well, it's not OUR fault he can't remember to pick up your drink. We'll replace it, anyway."

She said bye, before I could say anything, I asked, "So, did you guys throw away a drink?" She tried saying bye again, so I repeated myself. She admitted they threw it away and reiterated that it was the fault of my husband because he did not ASK them for the second drink. She hung up on me before I could tell her about the onion, sauces and sour cream.

Here's the kicker...I was on speaker phone with him when he picked it up and I heard a female voice say, "have a nice night". That means the order should have been all handed out-as in completed order. Not as in, oh, I need to ask to make sure they did not leave anything out. He had no idea what I ordered, Had three teeth pulled today, and why do I have to tell the person I send to pick up my food what I have ordered? He is already doing something kind for me, why should HE be responsible for doing a job that a Wendy's employee is PAID to do?

So Wendy's, when did it become cool to allow your employees to fully disrespect your customers to this degree. I would not doubt if that manager did something to my food with the attitude that she has. When did it become not the stores responsibility to hand out ALL of an order, but the customers job? Do we get paid to do that for you? And even if her argument is acceptable. Even if he SHOULD have known and made sure it was in there, where were my onions, sauces and sour cream? Should he have held up the drive thru while he fumbled through the bags taking everything out, opening every container to see if anything was left out--opening my chili so it gets cold in 10 degree weather? Identifying every item on a burger? What would that do to their times? Is that what you want? Long wait times? People being upset? I'm done being upset about this. And this message is going EVERYWHERE I can post it. Because my dollars will talk. I used to order from Wendy's all the time--often twice daily, for multiple people. Not anymore. Maybe never again.

Incidentally, ALL of the other staff at that store are kind, thoughtful folks. Including the other managers. But you allow this ONE PERSON to act like this? To be so rude and aggressive with a customer that she KNOWS has reported her for it in the past on MULTIPLE occasions (I let at least 25 incidents pass and only called to get the correct order before I ever reported it to anyone), that this customer is actually fearful that this person may have my personal information via my mobile number? And you are permitting this, because YOU KNOW WENDY'S...YOU KNOW who she is, and what...

I just left Wendy's on center ave in essexville. I ordered 3 sandwiches, 2 fries and 2 drinks. Paid just over $20. They asked me to wait for fries and they'd bring it out. They forgot a sandwich. I went in and asked for it. They said they would bring it out to car. After waiting another 10 minutes, I went in with all food to ask for a refund because all my food was cold now. My sandwich was sitting on the counter. No team members to be found. I found them smoking on the curb outside opposite side of where they told me to wait. I was upset and told them I wanted a refund. The man working sighed and came and told me that the manager would only refund me for the one sandwich they left on the counter. I said forget it and left my food, drinks and all that I paid for and walked out. They were still out smoking when I left. I have a picture but I don't know how to upload it here. If someone at Wendy's wants to see their team sitting outside on the curb smoking, respond with email and I'll...

Went at 9:30pm and got a Dave’s single and a medium fry both were cold as could be. Went back and said very nicely if I could have fresh fries that mine were cold and gross and that was before I knew the burger was the same. Got a guy with the biggest attitude and clearly was just trying to pick a fight because he was bored and had his whole body leaning out the window saying “so what’s the problem” “ what do you want” “whats wrong with it” repeating with a mono tone. When we spelled it out 3 times to him like he was five years old in the kindest way possible. When the person behind him handed him a bag and then he stopped and we left to find the exact same fries that were cold and disgusting. As if the issue was that I didn’t have enough cold, gross fries. Right just give me more like that makes sense instead of making new fries. Then we went to the McDonald and got new fries and that was great till I realized my burger was just as cold and gross I just had it wasted over $10 for what shitty food...