Kobe Ninja House Japanese Grill — Restaurant in Bangor

Alright here we go, this might be a long one. First off me and my wife are huge Kobe steak house Lovers. I've been to so many that I've lost count. From maine to Florida. Saturday January 15th we went to Kobe with our two friends from Mass that were visiting bar harbor. Had a reservation, waited 20 minutes, got in and sat down on the hibachi in the far left front of the building if you were standing outside in front of the building. Right away we notice that something feels off, we are unusually cold.. As time goes on everyone around us is complaining/joking about how cold it is. Unbelievably cold, you can see your breath as you breathe kind of cold. It was so cold that EVERYONE HAD ON THEIR WINTER COATS AND HATS. I had two jackets on and my winter hat. IT WAS SO COLD THAT OVER HALF THE TABLE went to wait on the warm side of the restaurant by the bar waiting area. They took so long that half of our people at our section left. 6 people! They could'nt handle the cold or the ridiculous wait time.On top of it being FREEZING, we waited over an HOUR for our cook to arrive. With that being said he was AMAZING. He made it all worth while. He received almost $70 in tips which I have never seen a cook get so much from one show. My food which i usually eat all at once was literally so cold by the time the chicken was cooked. Not to mention our bill was over $350 including tips. The poor servers felt our pain and were so kind it makes my eyes water. They tried to do everything possible to please us because they also had to deal with the cold and saw us struggling. Eating outside would not have been much different... the servers and staff say this has been an issue and the kitchen is also cold. What are the owners doing about this issue? If the hood fans are letting thr cold air in then find a way to fix it. I'll tell you that we will never in our lives forget this experience. I remember going to the other side of the building to the bathroom and was absolutely shocked at hiw warm it was in there. I would have ate in there and been happy. And to top it off the hibachi room by the bathroom was a sauna, all the guests had no jackets and were breaking a sweat while eating! It was literally perfect for them in there which makes no sense. I remember the coldest part of my body being my legs. Even after going into the warm car it took almost to bar harbor to feel normal again after freezing for two 2+ hrs. Yes we could of got up and left but we have more respect than that. Service besides our cook taking an hour or more to come out was a 5 star. Estalishment on this day was a zero star. This issue needs to be fixed! And for the non-believers I posted a pic of me...

Very disappointed. There’s no consistency. The first time we came it was okay. The second time we came the food was great. We came back for our third and final time. It was terrible. The food had no taste whatsoever, and my scallops were undercook. Hibachi is not cheap so to be so disappointed in our experience is unacceptable. Two tables had already started their hibachi “show” then our guy came out did our table and was done before the other two chefs, even though he stared after them. He didn’t do the zucchini to catch in your mouth. We got an onion Volcano an egg spin and that was it, the other table was laughing having a good time. They had sale out the squirt bottle. They had a way better experience than we did. The food was beyond bland. I took it home so I could try to bring it back to life and never went back to it because I was so turned off by the food. And I shouldn’t have to recook my food. My husband took his food home too and he always finishes his dinner. It was a waste of $60. Our server was nice but I don’t make it a habit to complain about my food because I’ve heard horror stories of places doing gross things to your replacement meals. So we left with our full take home containers and empty bellies because the food was tasteless and rushed. We love the hibachi experience which is why we chose to dine out but if we knew it was going to be so disappointing we could have just order take out. I was beyond disappointed but I guess that’s the kind of service you get when they don’t have any other competing hibachi restaurants near by. But I refuse to pay $50 for food again and not know if it’s going to taste good or not it should be the same...

I would love to be able to give a five star review, but just cannot. I have been to your restaurant twice within the past four months and both times have been less than satisfactory. The first time , my party was seated at the hibachi ..first one on the right as you enter . Although the chef was entertaining and very friendly..the experience was disappointing. The overhead exhaust that takes the smoke away while cooking was broken. After sitting and waiting for several minutes as the chef went back and forth trying to get it to work, myself and my party were left sitting with eyes burning and coughing from the amt of smoke. The fan was never fixed, nor were we offered a diff hibachi. Instead, we sat and endured the smoke. NOT a very pleasant dining experience..spoke to the hostess and she seemed aloof and offered to take "$7.00" off a bill of 10x that much !

My second visit was just this past Wednesday..March 29th. The chef again was somewhat entertaining, very friendly though..BUT the food was DEFINITELY not up to par! He cooked the rice for barely a minute..it was served under-seasoned an there were cold clumps of white rice on the plates. Filet Mignon was ordered medium doneness and it was rare. Even the vegetables seemed under cooked! The chef appeared to be rushing through the whole process. I was with a party of six and the bill was close to $200! A disappointing experience ...on my daughter's birthday. It truly makes me hesitant to visit again. We did not bother to voice complaints because of the way our complaints were handled on the...