KFC — Restaurant in Bastrop

I don't believe in posting reviews because they don't seem to do any good. My young daughter is my inspiration to write this one. Earlier this week we stopped in to eat. The worker threw my food down on the counter in front of me. We sat down. The chicken was greasy and tasted old and the french fries were cold. I took two bites when i heard a female employee yelling at the top of her voice and using profanity, out of the drive through window at someone ,in the parking lot. This disturbed me and scared my young daughter. She said to me "Daddy did i do something wrong? Is she yelling at me? " I reassured her that no, nothing is her fault and she isn't in trouble. I quickly asked someone if they knew what was going on. And was told that it was the manager yelling at an elderly couple who's RV broke down and that they were blocking the drive through. I looked at my daughter who now had tears streaming down her cheeks. I got her up and threw our uneaten food in the trash as i walked out the door We got in the car and my daughter was still crying and said "Daddy I'm scared, Is that mean girl going to yell at me again." Once again i reassured her. I was curious as to what was exactly going on. So i slowly drove my car in front of the building. I saw the RV with its hood open. I didn't see anyone standing around the RV, in the parking lot or in front of the drive through window. The RV was pulled over to the side with lots of room with a clear unobstructed path to the drive through. I could still hear the manager yelling and swearing at them. In todays world with schools, churches and businesses being shot up we need to use as much diplomacy as possible. I feel that this woman's actions could of put her employees and customers in unnecessary harms way with her unprofessional, lack of thought and hot temperdness. I pray that this never happens again and that the owner of this...

I placed an order for work for the employees to eat through door dash. When we received the order it was not correct, I tried to reach out to the people from Door Dash to see what we could do to correct it but was not able to contact them. I ended up calling KFC directly to ask them if they would help correct the order. The young lady that answered the phone was very rude and unwilling to assist. I did state we were willing to come and pick up the food if it could just be gotten ready, which at that time she explained to me the people from door dash placed the order and if it was placed wrong by them it was not kfc's fault. While I can accept if the order was placed wrong it needs to be corrected by those that placed the order, what I can not accept is the way the lady on the phone spoke. She was very rude and her tone was very nasty. When I asked to speak with a manager she explained to me she was the manager. After this the conversation just went farther down hill, and in all honestly I ended up hanging up on the women i spoke with. I did not see the conversation changing and the lady offering any type of help. To be honest if the lady would have just offered a simple "I'm sorry for the issue however" it would have been better received them getting defensive and nasty. As much as I like KFC I will be avoiding this location for a very long time. I am more then happy to drive to San Marcos if I...

I haven't been to this KFC in 13 years and it used to be excellent. Now the drive through looks rough(hasn't been mowed in a while. So I ordered the 4 pc combo with slaw and a side of mashed potatoes, with "diet Pepsi ". I get to the window and she hands me my bag and a clear bubbly drink. I said what's this. She said your star(?). I said I ordered a diet Pepsi "oh I heard star" She replied. She dumped my cup out and refilled with diet Pepsi. I pull forward and opened my box and it has French fries...slaw,mashed potatoes.....French fries ...I can see the resemblance. Like star and diet Pepsi. I pull back around and tell her my order is wrong and pull up. She said what's wrong, I said I ordered slaw and mashed potatoes. Sure enough "I heard French fries " She goes to the manager and points at me and thows her hands up. The manager looks up my order(I didn't get a receipt) and said "you only paid for one side" . I said okay but I didn't get the one i asked for and I did ask for the extra, but since I didn't receive a receipt I have no way of confirming the amount. She sighed and said I'll have it right out. Some young man brought me the sides.i get to the hotel and there is no spoon 🙄. Should have went to Popeyes like I...