Domino's Pizza — Restaurant in Battle Creek

On September 3rd at around 9pm I placed an order online, after a while with no knocks at my door I called and was told the driver left the order at my door. Look and it's not there. I ask why he didn't knock on the door and hand it to me like he was supposed to (that was the option I chose online) they didn't have an answer for that. They offer to remake it. This time the driver does knock on our door and hand us our order while fumbling around with apologies and excuses for last time. The only problem is that this order is completely wrong. I called the store AGAIN. The person claiming to be the manager insisted it was right and saying he won't remake it again. At that point I just insisted on a refund which he said he would do. I hope he can figure out how to do that.

What a horrible expierence. A lazy & incompetent delivery driver and a manager that should not be in charge of a mop bucket yet alone any kind of business. It's too bad zero stars isn't an option. AVOID THIS PLACE AT ALL COSTS.

Update. 11/21/23 I found a message in my spam folder from somebody at the company that owns this horrible place. It was dated in September. Apparently, all this is worth is a 10$ gift card. When I expressed my problem with this it became a 20$ gift card. No thanks. The gift card isn't worth being treated so poorly. AGAIN I SAY, GO SOMEWHERE ELSE. SPEND YOUR MONEY SOMEPLACE THAT VALUES THEIR...

I could I would put a half a star started out great then went really order the pizza went to pick it up said it was at the store Crosstown drove all across town to pick it up and it was at the other store was never reimbursed for the money I spent and never received my pizza and no credits to my account and still hasn't I have not been contacted from corporate and I have reached out to them

Update reached out to them they offered me $14 in cash never showed up to get it $14 is kind of a slap in the face when I ordered $20 worth of food and never received it and wasted 30 minutes of my time running across town and then coming back to the same store saying that my food isn't there when I called I was told that they just switched their cash register system out so I mean that's kind of convenient I have not ordered from the store or ordered any Domino's in well since this day and this isn't right this is not how you treat a customer that was ordering three times a week from you I should get compensated for the food that I didn't get I should get compensated for the time that I had to waste running all the way across town at 11:00 at night as you get compensated for not being able to have my dinner that night when it was almost midnight when I was done messing around with your store that you have too many managers in there running too many different things very...

So this dominoes used to be awesome. I used to order all the time because they would be ON IT! But in the last two months they have sucked, like hardcore. Yes, you get your food, chances are it will be more or less what you ordered. But it won't be timely, and it probably won't be hot when it finally arrives. As patrons we've always tipped well, have been polite, more than understanding. I'm done. They suck. I was told drivers typically carry 3 orders to deliver. Apparently mine is always last. A 50 minute expectation time has gone on to 90 minutes, and I'm still waiting! Update: after I wrote this I actually went to pick it up. My order had left the building. So I returned home. After another 20 minutes I called, was told it should be just 10 more minutes. When I didn't show up I called again and was made to feel like an undeserving brat. Almost 3 hours. When the guy arrived I asked him where my pizzas had been and he said he just got them from another deliverer. My pizzas were cold. I have no idea where they've been or for how...