Jimmy John's — Restaurant in Battle Creek

Customer satisfaction is not important at this Battle Creek Beckley road location! My child “believed” he asked for NO Mayonnaise or tomatoes, however was in decisive in front of the manager and I didn’t pay attention during the order. No, he didn’t lie and he said he was unsure. So, manager says “look at the board, it comes with mayoand tomatoes. You got what you ordered. There’s nothing I can do”. $12 sandwich in the trash. I should have double checked. I Wish I could see how my sandwich was being made and should have got a receipt. Because they don’t make mistakes at this location…. *until now, my family spent $100-150 a month ($1,200-1,800) plus parties at jimmyjohns. Sad to lose my business for that. Summary, double check what you ordered against the receipt. Because they don’t make mistakes at this location. Never again, bitter for life

UPDATED 8/3/22: Emailed owner and response was to give me a new sandwich but location mgr said they have people trying to get another sandwich by remaking (yes, my kids $10 +~ w/bacon went in the trash). Honestly, I’m still mad and haven’t been to any Jimmy Johns since. I can’t get over the way they treated my son and I. Again, no complaints over...

Ran very poorly, or the owners policies are not great. I have ordered the slim 6 (just a cheese sandwich) several times and it is messed up every time, they always add avocado. I have taken to asking for it without avocado even though it is not supposed to come on it anyways. I finally called after at least 6 messed up sandwiches and asked if there was anything they could do or I could do in the future to ensure that I get the correct sandwich; I was told that it was likely a new employee despite seeing all of them in there before, and that due to the owners policy the only thing I could do is bring the sandwich back and exchange it. If I lived 5 minutes down the road, sure, that would be very doable, however, I live half an hour away and even if I wanted to come back they would be closed so the point is null and void. Seems just a poor way to run a business, I will not be back as I wasn't even advised on how to get a sandwich that I'd eat even when specifically asking for it without items and them not being willing to comp, cancel or let me get it tomorrow because I still have the other sandwich(that is going...

My boyfriend went into this location to get some sandwich meals on 08/14. After about a quarter of the way into my sandwich, my bite included a long, brown/red, curly hair. I threw the hair, disgusted and started to investigate my sandwich. The picture shows a SECOND piece that was wrapped up in some lettuce that fell out of the sandwich. Now I have worked in the food industry and know that people (often) mistake their own hair that had fallen into their food. But, I am wearing my hair in a bun, with a hat, and my hair is blonde 😅… no, my boyfriend does not have long hair, nor is it brown/red. I typically wouldn’t post something of this nature—again, I have worked in the food industry and know these things happen. I would have given grace had there not been a second piece found. Makes me wonder how much hair this person lost while working their shift IN the food that was prepared. Hair nets? Hats? Are they being used? Won’t be venturing to this location anymore as I am quite...