KFC — Restaurant in Baytown

So I placed a big door dash order at 10:05pm. It was a 16 piece meal. I got the confirmation from the doordasher that he was on the way. At 10:20pm. 10 min before closing the Dasher sends me a message that someone stole my order. That the manager refused to remake because according to her..4 dashers showed up to pick up the order (this makes no sense because once the Dasher is picking up, he confirms and has it assigned) manager said the Dasher said order for my name and they gave him the food. I asked, so how did 4 dashers know my name when it was assigned, she said I don't know and is not our fault he didn't confirm. Nothing this lady said made sense, I honestly think they didn't even make the order and claimed it was stolen. I'm familiar with how DD works and there is no way they would release the food without them confirming they completed the order. NOTHING BUT LAZY and I'm sure is not the first time. Or did someone there took my food? Too many questions and no...

Service was horrible, when my food came up it wasnt announced at all the so called manager just sat my food on the counter and walked away. So o decided to just leave with my food instead of dining in. When I got home and looked at my food chicken looked recooked or look like it was heated in a microwave. Bacon was uncooked and still white. On top of that one of my sandwhich was ripped and it seemed they added the cheese then forgot the bacon so the ripped the bun from the cheese and basically put my bacon in the bread LITERALLY. When I returned with my fiance for a refund the manager was laughing as if the situation was funny. Smelled like a zoo and cow manure in here. Never had bad service here but I usually come there later in the day. Seems their day shift doesnt understand customer service at all employees seem like they were...

To say that the employees lack enthusiasm & a deeper appreciation to work at KFC is an understatement. If that wasn't bad enough; the food orders at the drivethrough window takes absolutely forever to get. Granted, the chicken sandwiches i ordered were good but not great!

Personally, it is an arduous task i get it (Lunchtime & Evening crowds rushing in, supply & demand, etc.) but a lack of expediting orders in a timely manner claiming that any mistake they make is your mistake. As Heath Ledger's Joker in the movie The Dark Knight famously stated "Even to a guy like me that's just plain cold!"🧊

Explain to me realistically how does a fast-food chain thrive on giving the consumers subpar customer service, abysmal waiting times on food orders & blame-deflecting help your cause as a reputable business...