McDonald's — Restaurant in Bazetta Township

A relative was telling me their horror story of buying from this mess of an establishment. Whenever they are in the area, they get a chicken nuggets kids meal for their kid. This shouldn't be a big deal, yet not once have they gotten this simple order correct.

Typically an incorrect order will consist of getting a cheeseburger instead of the nuggets. The poor kid is disappointed but the order is fixed. The most recent time takes the cake.

They order the same chicken nuggets kids meal and the kid checks the order. He begins crying asking his Mom "Why do people hate me?". The kid got nothing in his meal except a nugget box filled with Mac sauce.

I'm not going to get into details here, but this kid has enough rejection in his life. When people are paid to do a job and either are incapable of, or just don't care enough to get the most basic of orders correct, it can snowball into this kind of situation.

Combine the above situation with the fact that only one of the times I have ever visited this site have they gotten my own personal order incorrect, this 1 star rating is well deserved.

McDonalds, if you are reading this, this location is an excellent example of one reason you are hemorrhaging business.

Update December 26th 2015: A group I was with decided to stop at this location this morning. Again the order was screwed from the start. Wrong items and missing items. Nothing...

The Newton Falls location has consistently bad service. Examples: I ordered one of their "signature" sandwiches at the drive thru, got home and found their was NO MEAT between the buns, had to drive back. The manager handled it terribly, he brought the kid out and castigated and shamed him which embarrassed me. I didn't want that, I just wanted the meat. It would have been nice if the manager had given me some fresh hot fries for my trouble, since mine were at home getting cold, but nope, he didn't do that. Then another time, drive thru again, I placed my order, paid at one window, at 2nd window I find a large beverage was added to my order that I paid for but didn't order. I'm one of those people that only drinks water when eating out. The manager said, "No refunds" I said it's not a refund, I didn't order a large drink! He said have an iced tea, that was his solution! Also, I have been in long line at drive thur only to find out when It's my time to order, that they don't have the icecream or shake I was waiting in line for. I found out their "icecream" and shake machine was shut down for along time, why, maybe didn't pass state inspection? Always check your drive -thur order BEFORE you leave, countless times something was left out! I solved the problem, I just...

First I waited in drive thru while orders are being taken on the other side only so i drive to window to order. I order a mushroom swiss sand and a drink. I get my food and go back to work to eat (I only have an hour) i get to work and discover they charged me and gave me a meal instead which I didnt order. Then the sandwich has no mushrooms. At this point im done. I return my order for my money back and wat happens? The manager has no idea where her register keys are cus she gave them to an employee so i wait even longer while she finds them. Are u serious? I kno kids work there and service is bad cus they are kids but when the manager is incapable of keeping track of STORE KEYS also well it shows me the employees aren't trained for good customer service not because they are kids its because the managers cant do the job either. . Needless to say I was unable to eat lunch at all due to the time I wasted with ur company and didnt even receive an apology for the trouble it caused me to think i could possibly eat lunch there. I will never eat at ur establishment again. U need to do some training with employees. Crew and management alike. It...