Phở 92 Restaurant — Restaurant in Beaumont

The last time I was here, I had a bad experience. The waiter told me to grab a seat. Waited at my table for 30 min. and no one came to take my order, so I left, along with several other angry customers.

It’s been over a year now. I thought I would give this place a try again. I wanted some pho, but didn’t want to travel far for pho (I usually travel to San Bernardino for pho). I only got the pho special to go which cost me almost $18.

I see a sign that says they charge 15% for dine in, so I try to avoid dining in. While waiting for my to go order, the waitress made the dine in customers go and grab their food/bowl of pho from the front counter/cashier area instead of bringing customers the food. The waitress’s excuses was that her feet hurts and can’t walk that far (come on, she’s wearing high heels to work, of course her feet will hurt!).

So, I see customers getting up from their table to grab their food because they were told by the waitress to go and grab their food. My first thought was, if the customer accidentally trip and fall, and burn themselves with the bowl of pho they are handling while going back to their table, that would be a big lawsuit. Just a thought. Second, dine in customers are being charged 15% to dine in, but not get any service, as in getting their food served to their tables. The customers have to order and pay at the register before they can take a seat at the table and enjoy their food. Anyway, that was just my observation while waiting for my to go order.

I came home with my to go pho. No hoisin sauce or siracha included in the bag. No utensils included. Noodles were very soft and soggy. The pho broth had a lot of residue I guess from boiling the meat, which was not filtered out. The broth was also quite salty, which I guess I did not need hoisin sauce after all, or else it will be way too salty. The broth doesn’t have the aroma of pho broth, but more of a plain boiled broth. It’s like they just boiled some water and threw in some meat and added salt. That’s how the broth tasted like. Nothing special that would indicate this is pho broth. So, that being said, I will never...

Worst experience ever! Poor manner, no service at all! Not even deserve 1 star! Me and my boyfriend went here few days ago. I’m not sure if indoor dining is legal these days, but they were allowing indoor&outdoor dining both. I didn’t feel safe indoor, because employees weren’t wearing mask at all, as well as customers eating indoor. So I asked to have outdoor dining. She(employee) said okay to go out and eat. But table was so dusty that I can even see full of dust on it. Seemed like table hasn’t been used for a while. So I asked her to clean table for us to have a seat. Then she said “No, I’’m busy. I can’t.” with mean tone. I was surprised. And she said “Do you want to clean yourself?” and gave me wipes. I wasn’t feeling uncomfortable, but I agreed to it and stay since I need to drive back home (I’m from another city). I cleaned it, it turned into black wipes after cleaning. She called us that food is ready. But we had to bring the plates and bowls ourselves. Asked for tray, but she said there’s no tray. (What kind of restaurant has no tray?) We got the food but the order was wrong. But I could see she is busy and I didn’t want to wait for new food, so just ate the food and went in to pay. There was a sign ‘indoor dining include 15% tip’. And she gave us a check with wrong order and tip included. I told her, the order was wrong so it needs to be corrected and we got no service at all so we’re not paying the tip. She said tip has to be included since they’re cleaning the table and washing dishes. I told her they didn’t clean the table and I did. I brought the food myself as well. We didn’t get any service. Then she said “it never happened like this. If you don’t want, then don’t pay. But bring the plates in.” I was so mad and really thought they don’t deserve tip, so I brought plates in to the counter. She didn’t even say thank you. We paid for the food and left. I really can’t understand how they can manage restaurant like this kind of mind and manner. It ruined my day. I should have...

Ugghh where do I start. I have been to this place 3 times and all 3x were horrible. Let me start with their grand opening, waited for 30 min to get order in, then another 30 min to get food. When food arrived it was hard noodle, I ordered pho soup, husband ordered cubed beef. Beef was a little rare. It would've been nice for them to let us know how long it would've been. But we let it go because it was their grand opening. 2nd time we came in with my brother. We order the same thing, brother ordered pho as well. Lady probably in her late 30's took our order. Mind you she did not have her pen and pad and took our order. Got our drinks and 10 mins bro and i got our food. We were thinking ok good so far. So brother and I are half way to our pho and husband did not get his beef plate. That's another 15 mins past by, total of 25 mins. So I raised my hand and little lady says "what you need" and then look over at hubby and notice he wasn't eating and said. Oh my god, why you not tell me? Well we were not sure if they had to slaughter a cow or something. Obviously I raised my hand. Pretty much blamed us and spoke Vietnamese. 3rd time ordered to go, didn't want to be in that place. Person on phone said ok come in 15 mins so I did and waited in car for another few mins. Got there, food was not ready. Waited for 10 to 15 mins. No apologies. Last time I will be in that establishment. Lady is rude, dress like a skank, speaks in another language way rude, little does she knows I'm half Vietnamese. So I'm not racist, just need some good customer service. And do not like how she checks me out. Owner or not, treat everyone with respect! And learn how to run s bussiness!!!!! I'm a nice person so I gave them...