Dairy Queen Grill & Chill — Restaurant in Beaver

Went in for a birthday cake. The girl at the counter was already visibly annoyed with the previous customer. Didn’t say anything when I came up to the counter. I asked if someone could write on the cake (there were at least 4 employees I saw working) she quickly snapped back with “no one here can do that.” I’d think that was a basic part of training there. As my receipt was printing I asked if she could just throw it away for me. She rolled her eyes and yanked it from the machine to crumble it. Terrible customer service/attitude and I didn’t plan to return again anytime soon. However, my son’s baseball team wanted to go there after their first win of the season Thursday night. The sign out front literally says “CELEBRATE YOUR TEAMS WIN WITH US” Yet the girl at the counter was irritated the entire time with how many people were there. I was towards the back of the line so I watched her interactions with everyone & not one person was she pleasant with. The one family wasn’t paying attention & it was their turn. She didn’t say anything just stood there staring with an awful expression on her face waiting for them to realize. I get the service industry can be stressful & the general public can be difficult to deal with. But both of my recent visits were awful and there was zero excuse...

My grandmother loves Dairy Queen but the past couple of times she’s been to this particular location she has had to b hospitalized because of a nut allergies I know my grandmother and she is very up front about allergies where every we go so for her to come to this location and to be hospitalized twice is completely unacceptable the employees here are not only rude their negligent I’ve walked in a few times and immediately left because the employees are either non existent or to “busy to help” the only employee that was somewhat helpful and my grandparents ranted and raved about and truly enjoyed his customer service was an employee named Jessie.. the experience at this location has been terrible and we Weill seek legal action. And also this location dosent pick up the phone I’ve called on two occasions and the phone rang and rang and rang absolutely...

I finished eating my meal in Monaca and wanted ice cream. So we checked the internet and it stated the doors closed at 8:30. We made it there by 8:10. We pulled on the doors and they were already locked. And an employee stated we already counted our drawers, we can’t let you in. That isn’t cool and is bad business conduction for the public. I’m not looking for a free hand-out; however today I called and spoke to a supervisor regarding the manner and one of the young kids that closed last night lied and said they didn’t close the doors until 8:30. I proceeded to tell the supervisor I’m a google reviewer and she hung up on me. NOT COOL 😎 Maybe the supervisor should check their cameras if she was in any type of...