Pizza Hut — Restaurant in Beavercreek

Ordered a dozen pizzas and some breadsticks for a party at the office a day prior to the event. I received both email and text confirmation. I checked the online tracker the day of the event and it progressed to show that my order was being prepared. After waiting 45 minutes past the delivery time, I called several times with no answer. I eventually got through, and after I asked about my order, they turned me over to the district or regional manager. I gave him my information and he started stumbling over his own words, eventually telling me the shift guy that morning called off. That guy told the manager that he called the person who made the large order (ME!) and I said to cancel it. I received no call, no text, no email... and the order tracker still says my order is being made. All outright lies. I was left telling 40 coworkers that no lunch was coming and they were on their own. Made me look incompetent with nothing but a stammering manager. A better process is needed, as are honest employees. Definitely not going back there, not even to...

The ordering and creation of the pizza was excellent. We ordered online at 4:12 and got the "out for delivery" text at 4:40. Unfortunately our pizzas did not arrive till 5:30. They had obviously been sitting in a delivery car for a while as that was evident by their condition and general luke warm temp. We did call the shop at 5:15 (thr 60 minute mark) to ask where it was. It had said 40 - 50 minutes till arrival when it was ordered. The shop said it "should have been there by now" but offered no compensation or solution. We were about to call back to cancel the order when it arrived. We were not happy with the arrival condition by any means but were starving by then so we ate it anyway. I highly doubt Pizza Hut wants to be know for "just eat it...

I placed a delivery order and was given a range of time of delivery. Then I got an email with an exact time of delivery. Three minutes AFTER the time it was promised in that email, I got a text that they had JUST ordered a doordash delivery person. I immediately called the store. The guy who answered admitted he forgot to order the doordasher when he began the order, so my order sat there awhile waiting to be picked up. He never even apologized, just kept saying "I understand" when I expressed my frustration. Finally my order arrived 30+ minutes after they said it would be delivered. When I opened the box, my pizza was lukewarm and even worse, it was WRONG. This has been one of my worst pizza delivery...