Popeyes Louisiana Kitchen — Restaurant in Beaverton

Always great chicken (obviously), but leadership can ruin everything :-(

Regarding the lead promo on the app as of tonight: Get a Free Chicken Sandwich with Purchase of $10 or more (one per day)

I got a pop--up on my phone this morning that said I could get a free chicken sandwich with $10 purchase. I planned my entire day around it, did my FM shopping across the street timed perfectly to get me in and out by 6:30 before they got crushed. I ordered on the app. I use it all the time. We experienced no hiccups ordering. Except I picked the 3 piece dinner with biscuit and one side (beans and rice) and no drink, so the total was only $9.39. Proof that I had added the promotional sandwich to my cart came when it said I couldn't check out using that promotion as it was under $10 total. So I added an additional $3.99 chicken sandwich to the order, and it worked fine. I had the 3 piece chicken, one biscuit, and one beans and rice (which by the way was never included in the order once I got it home), and one $3.99 chicken sandwich on the "ticket" (receipt). The promotional sandwich was not visible, but that didn't bother me since it is free, and therefore not in the total charged. And because, not only did I start the entire order by clicking the picture of the promotion on the app, but I was denied checkout before hitting the minimum requirement of $10 in order to get the promotional free sandwich.

The order was ready so fast that it was sitting in a bag on the counter when I arrived 3 minutes later. But no one ever called my name. They were all frantically busy, but I thought they'd call out my name. I only waited 13 minutes before someone asked me my name, and they said it was already sitting there the whole time.

But the free sandwich wasn't there & I was told they wouldn't give it to me. So I asked to see the boss man.

I can't remember his name tag now, but he said he is the franchisee, so the owner.

I explained what happened, and to my shock, he said his store was not honoring that coupon. It stinks for him that corporate would have the #1 leading add on their country-wide app be a promo that certain stores cannot honor. I fully believe him, BUT as a company owner of a retail store, I also understand that, while it sucks, you just HAVE to honor the corporate coupon. I said he could just write it off. And he said that he could not, that "they" take it out of his profits. That blows (if it's true). But I calmly (at first) explained to him that if he could just think from my perspective: Even if it costs you $3.99 (cost would actually be only a buck and change or less), that the reward is the loyalty of a repeat customer (which is evidenced by my order history), and that customer will tell others, etc. That is the ONLY "Right" thing to do. It's literally common sense. If you're a business owner, it's 101.

Instead, he just kept showing me the ticket and saying that if it's not on the ticket, it's not part of the order. Makes sense. But it's not my job to understand how their POS system works or receipt printers.

At this point, I was SO flustered that I said I wanted my "free f** sandwich". I wish I had not stooped so low! He now changed his story that NOW he wouldn't because I cursed. I apologized, but also told him mask was positioned well below his nose. Common sense is not his strong suit. So he told me, and I'm quoting, "If I touch my mask I have to change my gloves, and you're the one keeping me here". This gross flaw in logic had me stymied, so it didn't even occur to me to help him. (i.e. of course you can just change your gloves. You'll have to anyway.) Also, if it slips down just from standing in one place talking with one person, then it MUST be slipping down all the time. This means that not only are his Popeye's employees at risk all around him, but customers certainly are as well.

Disdain for customers aside, he needs to understand how business works. He didn't "lose" me because the chicken is great. But it ruined my previously perfect first day...

We've only been to this location once or possibly twice. But my family simply LOVES Popeyes Louisiana Kitchen with a passion. Even my finicky eater, whom is quite literally impossible to feed. The chicken tenders(when they're made fresh to order) are the BEST chicken tenders of ANY restaurant... Fast or dine-in, hands-down!! It's expensive, but worth EVERY penny!!!

The ONLY complaint(s) we have about ANY of the Popeyes locations we frequent(& this doesn't necessarily pertain to this location, as I mentioned we don't frequent this location) is that the locations aren't close to where we live, so we make an extra trip to one of a few other locations... They're totally out of the way. But, to get the best we make the effort. Because of the distances if the chicken isn't made fresh the moment you order it, it isn't worth the extra effort to drive or the considerable extra money it costs. --Which isn't usually an issue... As I've been told by an employee, you can specify a request when you're ordering that you'd like them made fresh right then... And they'll do it. That's AWESOME and very appreciated!!

The REAL complaint is... When you drive an extra 20+ minutes out of the way for the BEST CHICKEN AROUND.... AND intend to pay a pretty penny for it.... AND wait the extra time for them to be as fresh as possible(GLADLY/HAPPILY wait, so it's still the BEST/hot by the time we get dinner to the table).... Sometimes they don't offer enough dipping sauce! EVEN when you specify how much you need!! Which honestly sucks after all the effort.

Considering the driving time to & from, the waiting/cooking time and hard-earned money that goes into trying to get your family 50$ worth of the BEST chicken around... You expect(& I feel you have a darn good right to expect) to receive an adequate amount of dipping sauces. No matter how much you ask for, you should get it!

Simply put: NO ONE should pay those prices and then have to ration their dipping sauce. There should be a minimum not a maximum if you buy the amounts of chicken we do(which is ALWAYS over 40$ every time we go to feed everyone)

But, we still go. We still brace the drive, the wait, the cost... And about 40-50% of the time we receive adequate sauces.

We simply LOVE LOVE LOOOOOOOOOOOOVE your chicken and spend a lot of effort to get it home to the family. Could you please, at least reconsider, offering unlimited dipping sauces to people buying over 40$ worth of chicken?

By all means aren't asking to abuse possible generosity. We would just appreciate enough to not have to ration and feel there isn't enough for...

Awful. Avoid if possible. Staff insults customers and lack basic problem solving skills you'd expect from a child. Go to one of their competitors instead.

I gave them several opportunities to resolve my issue, and even gave them the exact solutions to the problem. All they need to do was say "yes". But instead they rudely told me "It's our way, or you can leave". Not a single apology from management.

Here's the full story: • I placed my order through the app for drive through pick up. • Arrived 20 minutes later to a line of cars in the drive through. • When it was my turn they told me to come inside. • They didn't even mention why, and made me interrogate them as to why. • They said they don't have my order. • Since I was in a line with four other cars, I can't just "turn around and come inside". I'm stuck in the line. I asked if I can just place my exact same order, and just pick it up at the window? You know, like a normal drive through experience. • The employee put someone else on the intercom yelling loudly who just told me no, and I had to come inside. • I asked to place my order from the drive through and I'll pick it up inside. • A third person was put on the intercom yelling that I can either come in or leave. • My proposed resolution would result in an experience nearly equal to what I expected (to pick up my order in the drive through). Their solution required threats, and for me to wait in the drive through, then wait again inside of the restaurant. • After all of that, and going inside, the manager on duty said that the order was in the system after all. • The manager offered no apology or alternative resolution.

I gave employees at this location multiple opportunities to do the right thing, and even gave them the solutions. They only needed to say "ok", but all the employees lacked any common decency, communication skills, critical thinking skills, and were all around awful human beings. What a waste of time that should have been a short and smooth...