Young Chow's Restaurant — Restaurant in Beckley

I really hate doing this because my husband and I loved this place. Went in yesterday and ordered for a family of five. This is what happened... *Waited an hour to get our food *Sushi comes out to all of us except for my 6-year-old daughter who does not eat sushi. Nothing came out for her. Please serving staff, feed the children first. *Sushi would not hold up to chop sticks and it just fell apart. Every single piece of the 4 rolls we ordered. We did not complain about this. *We ordered protein along with rice and noodles as well. *When the fried rice came out you could clearly see it was steamed rice very bland and had zero flavor. We did not complain about this. *My pork and broccoli had okay flavor, but it came out warm close to room temp and I could not eat it. I decided to pack it up. *My six-year-old ordered rice/noodles with a side of broccoli. She liked it and ate it. Yay... Check please.

This is where I got really irritated. I normally don't every look at the bill but this one was handwritten. I just started to look down the list and this is where I noticed that my daughter's small side of broccoli was 8.95. My pork and broccoli cost 12. I told the waitress that I don't feel that I should have to pay 8.95 for a side of broccoli when my meal only cost 3 dollars more than her small side and I got more broccoli in my meal than what she had as a side.

She told me she took 3 dollars off but the receipt did not reflect it. I paid in full and left a decent tip and told them I would never be back.

I feel like they tried to take advantage of the fact that a side of broccoli was not listed on the menu and they wrote a ridiculous number down.

Its about the principle and I will not be going back.

My bill was 121.00 for 5 people. Standard... but check your bill. They will try to take...

Poor communication led to a less than stellar experience at this establishment. The taste of the food was as expected for an independent Chinese restaurant.

However, we asked if we could get chicken fried rice instead of the rice in the meal and was told "if you want chicken fried rice, I have to charge you for it." Understandable. I was willing to pay upcharge fees for the desired rice.

When the food arrived, we were shocked to see the original rice and 2 orders of chicken fried rice as well. When I asked why they couldn't have substituted it, she said "I tried to explain that you'd have to pay for it. Those are a meal in themselves". I explained what we thought by her original statement and assured her if it was explained properly, we would not have paid 26 dollars for rice. No cares were given, and at this time (when all meals are completed), my wife's appetizer egg roll showed up.

What should have been about a 40 dollar dinner turned out to be 70 dollars.

And while being irritated about the high price and miscommunication, she returned my debit card and receipt for my signature, only to find out they added approximately 5 dollars for a surcharge for using the debit card!

This was not posted or communicated.

This experience may not occur for you, and I hope it doesn't, bit this experience will deter me from stopping back in on my travels...

This place used to be my go to. I'm not entirely sure what changed, or what the reason is for the food tasting the way it does. I just had to send my 2nd order with this place back. and it's very rare I do that, unless something is messed up with the order, and they are usually pretty good and understanding about this stuff. but today, the food was just below minimal expectations with this place. When we called the owner picked up, and we told him about the food, He kinda took offense and told us that our taste may have changed (considering we are usuals there the food this time was way worse then the last time we were there). the owner said they make everything fresh, but most of this just seemed to be a bland version of what I was used to tasting from this place. the cheese wontons were a bit stale like they sat under a heat lamp, bout the only thing worth eating out of that order was the fried pork pot sticker. I understand that working this kind of job can be challenging, and bare no ill will of this place, just my review of this place has bumped down, to a 1 star. I hope to revisit this in the near future and give a better review. This has always been my favorite place in town to go get...