Zeppe's Tavern & Pizzeria — Restaurant in Bedford Heights

I visited zeppes tavern yesterday 2/15/20 with my husband for drinks pizza and chicken we were having a good time I had just got my hair done we had good news and was feeling blessed. I went to the ladies room and while I was in the rest room the sink just fell to the floor and water was everywhere my clothes and my hair was soaked with water water was everywhere I ran out and yelled for help the staff members came and cut off the main water that was shooting out like a fountain..I was real shaken up and very upset the manager came out says I will buy you guys a drink and I need you to sign this paper that you were not hurt he was very unsympathetic towards and put the paper in front of me and dissapeared in the back and I asked the barmaid to ask him to come back and talk to me because I felt his reponse was totally unacceptable, he said he was too busy on the pizza line yo talk to me or my husband and if I wanted to I can call the police but they wont do nothing no way and the place was not busy with customers only three other people with there food,but when the police got there he immediately became unbusy and all of a sudden was able to talk ,the police were very professional and told me to take pictures of the sink and gave me the cooperate number which the manager refused to provide for me a mr Mike but he insisted I sign the paper and leave my info I requested his bosses info which he refused to giveI I was asking for a little accommodation on our bill but he was rude and refused things got a little loud over the disrespect that i felt and they had the nerve to tell us to leave and never come back .i never felt so disrespected like that in a very long time so my husband paid the bill and we left in the cold with my hair soaking wet and my clothes wet I'm lucky i did not get sick cause it was like 12...

Ordered Pizza, Wings, and a salad around 7pm for delivery. I got an approximate delivery time of 50-70 minutes so I figured it would be here by 8:10 - 8:15. So 8:45 roles around and still no delivery. I called and asked for the status of my delivery and was told the my order just came out and they were waiting for a driver so it would be another 30 minutes on top of it being already 30 minutes late. What I didn’t understand was if my order was going to be that late why not call and let us know this. So I asked if I could just pick it up and was told yes so I went and pick my order up. I live at the most 7 minutes away. Got there and the pizza and wings were cold which was another thing I didn’t understand since I was told less than 15 minutes ago that it just came out. This had me to believe that my order was done way before my approximate time and had just been sitting there. When I made a comment about the food being cold I was told “ sign the top copy and the bottom copy is yours”. Being that it had been 2 hours since I ordered it and my child was waiting to eat I just took my order and went home. HORRIBLE SERVICE. I understand thing are a little different because of what going on in the world but that is no excuse to neglect good customer service especially when someone is trying to patronize your business and spend what little money they do...

Ordering to go on the website is broken. Their telephone system just end calls.. had to call several times and ask the gentlemen not to put me on hold as their auto service just ends the call. Ordered shrimp scampi pasta and potato skins. Sadly, the skins had no scallions on them. Scallions are what ties the skins together. That was Unfortunate. And again another problem, The lid to my shrimp scampi had come off inside the plastic bag and spilled everywhere inside the plastic bag. It was delivered to me this way when I collected the delivery as I watch the woman holding the plastic bag at the tied knot you can see that the order was not centered in the plastic bag and everything was at a 45° angle. What a shame. Dry pasta due to that. Not to mention a mess. Not that I’m lazy but, when I order delivery I kind of expect my food to be delivered directly to my door just as it would be with GrubHub, door dash, Uber eats this was not the case I had to leave my room come downstairs to collect my food. The whole point of a delivery services so that I don’t have to leave the comfort of my room otherwise I will just go pick it up myself. 3 strikes you’re out in my book. All of this on my first ever order with you Establishment. As they say first impressions are everything and everything that could’ve possibly gone wrong with this meal did. A...