Domino's Pizza — Restaurant in Bellaire

Today's date: 9/11/2025. It didn't happen on a holiday.

I placed an online order at 10:18 AM for in-store pick up. The online tracker gave me an estimated "ready" time of 16 minutes. I arrived to the store at about 10:35. Stood by the cash register looking at both employees while they looked busy. One made eye contact in the first 30ish seconds then continued doing whatever he was doing. I stood there for about 5 mins before the guy with whom I had made eye contact earlier, finally acknowledged me and said "we are working on it". I continued to wait. At about 10:45 AM a new employee walked in, after catching up with his friends he decided to ask if we had been helped already. I pointed to the screen that had been showing that my order would be ready in 1-5 mins for the past 20 mins and he just said "okay". Eventually I overheard them say that they hadn't even started working on my order so I just walked out.

Service: What happened to customer service? Is ignoring customers part of the Dominos customer service training? Are your employees so busy that they can't say "hello"? Are they so busy that they can't check to see what the customer who just walked in needs? Is the customer trying to order? Pick up? Why was one of the employees wearing headphones like he was at home relaxing? After making eye contact with the first guy and being ignored I figured I'd try the other guy but he happened to be wired in to his fancy airpods. Can a higher up at Dominos explain to me why a worker needs to be wearing headphones to work? Do you know how disrespectful that is to the customer?

Atmosphere: If you can't tell by my name, I am hispanic and the atmosphere felt racist. Every single employee there was white. Quite honestly I feel discriminated against based on my skin color by white employees. They probably figured, "he doesn't speak English, why bother talking to him". I am 100% sure they would have tried to strike a conversation with me and explained the situation if I had been a white person. I guarantee my experience would have been different if I had been a plain white dude.

Know what the saddest part is? My 77 year old father was really looking forward to having pizza. Whole reason we went there is he asked me to place the order. Congratulations on showing how racist and nasty white people can be towards a 77 year old hispanic man.

Don't believe me? Check the cameras, he was there with me.

That's just disgusting Dominos. Do better.

Finally, I will be attaching screenshots proving that I did place the order at 10:18 AM and that it wasn't ready until 11:16 AM. Nearly a whole hour later.

I will also be adding a Spanish version of the review to let the Hispanic people know to avoid the racist...

I paid the employee with a $20 bill for my bill of sale of $15.13. The employee then put the $20 bill in the register and walked away to attend to put another order in a box. This is really annoying because what if something happens while he is off doing something else. What if he gets ordered to do something else or clocks off and leaves. Then I have to convince another employee that I already paid, I did not receive my change or my order. The employee finally returned and gave me most of my change, he shorted me two cents. I appreciate the money I work for and budget. Two cents is money I worked for. The lack of appreciation this worker demonstrated for other peoples money is disgusting.

It was entirely appropriate for Domino's to receive their money but not for me to receive mine. What's worse is that the employee counted very carefully the change he gave me and it seemed that he knew he did not have enough change. But instead of apologizing and trying to find a solution he ignored the problem and acted as if he hoped I would not notice his theft of my money. I kindly asked him about my money that I was shorted and he replied that he did not have any pennies. He still did not apologize. He refused to find a solution. I kindly asked him for a nickel coin where he rudely stared at me that I'm now shorting Domino's register.

How can I know every time I order a pizza that I am receiving %100 a Domino's advertised pizza. If the employee is willing to short me on money change at his convenience of not doing more work to find a solution what else is he shorting me? What if, while he is on the food line preparing a pizza, his stock of ingredients is low? Will he just move on so he can have it ready on time and not have to apologize to the customer that he made a mistake? Or will the employee take the time to prepare a new stock of ingredients to insure the customer get's %100 of what they are paying for. I've worked in the service industry before and I always tip at restaurants for those who earn it, even for take out. Your employee missed out on a tip for his lack of concern and appreciation of others. I paid %100 and I was only...

This is one of those locations I would avoid at all costs.

I ordered a pizza from here tonight and my order was messed up and what was delivered was not what I ordered. I checked the emailed receipt of my order and compared it to the paper receipt that came with the pizza and they were different. It would appear when you order an Extravaganza pizza and make a modification for extra sauce, what is transmitted to the restaurant is not what the customer ordered, despite a receipt being emailed to me repeating back my order correctly.

I called the location to say my order had been messed up, and Carol the manager started yelling at me on the phone saying I got what I ordered. When I told her otherwise, she yelled again and said I got exactly what I ordered and if she sent another replacement pizza it would be the same incorrect order being delivered.

I took the pizza and a printout of my order to the location – Carol didn’t care to look at my receipt and said it was my fault. When I explained how I had ordered it, she told me to call corporate at the 1-800 number to have them fix Domino’s website. Her exact words were “I’ve been working here for ten years and I don’t care.”

Amazing.

I asked for a refund and she refused to give it to me, saying it would have to come from the driver as I paid cash. She called the driver to immediately come back to the restaurant – and was quite rude to him when speaking to him, also, and told him to bring the refund back to my house. This was not the driver’s fault.

The driver did bring my money back, and I tipped him for doing so as he was a very nice guy.

Ironically, about ten minutes after the driver refunded me I received an email saying Domino’s had canceled my order. Right.

Needless to say, it will be never when I order from this...