Culver’s — Restaurant in Bellevue

Stopped in today for carryout. Ordered the beef pot roast dinner, something I have had from Culvers legitimately 40+ times across probably 15 or so different locations. It was previously served to me EVERY time with Beef Gravy, because Beef Gravy goes with pot roast, no? Not at this Culvers. My order today had no beef gravy at all, on either my potatoes or the meat itself. I was irritated but understood that the pot roast dinner is not actually advertised on menu and is something you need to ask for and likely not seen often by the workers. I called to follow up not wanting anything from Culver's at all other than to let them know that it did not come with said gravy. I spoke to a male manager that unfortunately had a bit of a stammer or impediment and was harder to understand, who gave excuses such as newer workers and blaming me for the above mentioned fact that it is not on the visible menu, only online ordering and the POS system that they use (which again I knew all of this before calling which was why my goal was just to let them know/correct it for me or others in the future) and the “manager” I chatted to actually began to argue with me sputtering to me that they have never had gravy with the pot roast. Unsure of who is “correct” but regardless didn’t seem like a very professional chat and I am amazed that somehow the previous, say, 43 times I have had this exact meal it did not come as dry lumps of meat on a dry piece of bread with dry mashed potatoes. Won’t be going back to this one and will take my chances with the places that whether right or wrong put gravy in some capacity on a dang pot roast. Comfort meal for me on a sick day and order ends up wrong and they chose to follow that up by telling me I was just plain wrong. Update— A simple dive onto google after posting tells me I was in fact right and multiple images exist of the pot roast dinner being served with gravy on both the meat and the potatoes. What a joke

Freddie's is right down the road or try a different...

I ordered through Uber Eats. Upon timely and pleasant delivery, my driver explains the employee who provided the order to be delivered said the "drink was in the bag". I check in front of her and there is genuine sorrow in her face having no other explanation. She offered to fix it and I told her that wasn't necessary as it wasn't her fault if the bag was sealed. [UberEats Tried to rectify the mistake they didnt make, to be clear..]

I called culvers on Costco Way immediately upon going back inside and taking a moment to ask myself how important a 4$ soda is,. Regardless, I wanted to make mention that an employee dropped the ball and either misheard what was asked of them or misinformed the UberEats driver intentionally to save time. I spoke with someone of managerial status and explained the case, they immediately declined Any responsibility stating the drink wouldnt have been in the bag in any instance, which didn't show respect to the driver doing their job by leaving the blame to them and felt like a total copout to me. She explained if I wanted to Drive to the store [the one I ordered from, being disabled...] theyd give me the soda no charge. I explained it wasn't about the soda, and that I just wanted to inform her of the error her store had made. She said she appreciated being told about the matter and have a good day. I said the same, she threw back a slanted "yeah sure".

These people are rude and unkind to deal with. As a food service worker, a former delivery driver, server and cook for a variety of restaurants,. It pains me to have to say anything about a food service employee or the way their holding business but this was blatant customer disregard and a complete forfeit of taking any responsibility for the drink they were responsible, not ending up with the UberEats driver. Who I...

My son and I went through the drive thru, ordered our custard, paid, took our number and pulled ahead. Waited 5min...10min...15min...everyone else in line getting their orders but we still had not yet recieved ours. While in line I called and explained the situation...person on the phone apologized and ensured me my order would be coming right out. Another 15min go by and just as I was getting ready to go in to discuss the issue with the shift manager my order was brought to me...finally. Employee apologized, gave me my order and two coupons. Reason for the poor service was placed on inexperienced staff. My order was half melted when handed to me...after all of the waiting it was the that part which sent me over the edge and prompted me to write this review. You knew I was waiting 30+min (time frame was referenced by the associate)...and then instead of getting something that looked fresh I received a melted custard mess. For future reference, if this debacle in customer service happens again, take an extra minute and make sure the order looks presentable before engaging...