Five Guys — Restaurant in Bellevue

Back in October 2024, I ordered burgers to-go from this location. When I got home, I discovered a long piece of hair in one of the burgers. This was an unfortunate and off-putting experience, especially since I had never had issues here before.

I reached out to the store via email and was initially pleased with their response. They acknowledged the issue and offered to send me a compensation card so I could give them another chance. I provided my mailing address and they confirmed it would be sent shortly.

However, months went by and I never received anything. I followed up in November, and they responded saying they'd look into it. In January, I reached out again and was told the cards had been resent on January 6th. Still nothing arrived. I sent one more follow-up in March to let them know I was still waiting. Still no response, and now it's June.

What started as a minor mistake could have easily been resolved with a simple gesture of goodwill. Instead, I was met with repeated delays and ultimately, silence. It's disappointing that they missed the opportunity to make things right after showing initial accountability. Customer service shouldn't just be about saying the right things, it's about...

Mistakenly ordered at this restaurant via UberEats not realizing it wasn’t in the correct city, cancelled the order when I noticed the pickup up location was wrong on the top of the UberEats app in a few seconds. According to UberEats it depends on the restaurant for this policy. I got charged for the entire order even though I didn’t receive anything and they 99% likelihood weren’t even able to place a party on the grill in the amount of time I cancelled the order. Bad policy. Photo is of the food I received for my hard...

I meant to post this last weekend on Sunday. I am not sure how but when placing my order the system defaulted back to the Omaha Dodge st location. I didn’t realize it until I showed up to pick up the order. The team looked confused when I gave my name for the order and we figured out what occurred. Without missing a beat they made the order and took care of me. Nothing but good customer service and just care.i tip my hat and we ordered again last night. Another great experience! Ty for...