Hooked Cafe — Restaurant in Belmar

This is the first review I've ever written, and am only writing it to warn anyone who might be thinking about coming to this place to eat. This was by far the worst restaurant experience I've ever had in my life. Three of my friends and myself decided to come here for breakfast during MDW. The the waitress took our order (2 shrimp po boy sandwiches and 2 breakfast sandwiches). We waited nearly an hour and a half and our food never came.

I always try to give restaurants the benefit of the doubt, because I understand things might be going on behind the scenes that slow things down, but we felt that the least they could have done was check in and give us an update. I decided to go inside and ask them how long they think it would take for our food to be finished. The one woman working responded by saying "you want us to put that ticket in now?" At this point I was fed up and told them I would just pay for the coffee's and we would be leaving. The woman took my money looked at me as if I did something wrong. The other woman working (i am guessing they are co owners) went on to tell me how busy they are and that I just don't understand. To be completely honest, it wasn't busy at all. They gave me my money back and I left.

As we were leaving, one of the owners chases me and my friends down in the parking lot and starts harassing us because we were leaving. I mentioned that it is absolutely ridiculous to make us wait that long for 4 sandwich's without even giving us an update. These people clearly don't know how to run a business. Its never a good idea to disrespect and argue with customers. I would never recommend this restaurant to anyone, and probably wouldn't have even wrote this review if it wasn't for how disrespectful the staff was.

We ended up going to Joe's Bagel and Grill on the other side of the parking lot. They were much busier and got our food to us within 15 minutes. I recommend this staff develops some type of system to operate more efficiently but more importantly learn how to speak to your customers.

If I could give this 0 stars I would. These owners have no idea how to run a restaurant business and if you see this review I hope you consider going...

It's really sad to say, but this place has taken a turn for the worse. We walked in and the place looked like it hadn't been cleaned in weeks. The floor tiles were dirty and gritty. There were cob webs forming in the corners of the restaurant where the seats were. There were dead bugs on the window sills.

My bf asked for a coffee with cream and sugar. All they had were equals and sweet and lows which while it's not a big deal, it was just another straw on the camels back. Our experience culminated in being there for 35 mins, and not getting our food. We ended up paying our bill and leaving, hungry and irritated.

In their defense, the two younger waitresses were really nice and hard working. When we told our waitress we wanted the check and to leave, she told us our food would be ready in 5 mins and that she could pack it up for us but at that time we had just had enough.

I'd been back there a few times recently and had bad experiences and told my bf that we shouldn't go there but he wanted to give them another chance. Needless to say, we will not be returning to our once favorite restaurant. Such a shame what has happened to that place since the new owners...

First time, went there for a some brekkie togo. Simple order eggs bacon and homefries with a cup of coffee. Ordering took place at the counter which was easy for my order but would be interesting if you had a bigger order or a lot of modifications since you had to say it aloud over the rest of the diners. It's a very quaint joint. Food was prepared quickly and after a short skate back to my work desk it was great. Scrambled eggs seemed to be more than two and were just right, not to dry not runny! Homefries were awesome, not dry or overcooked, bacon was good (Bad Bacon, does it exist?) I will be back with the fam to try out some of their specials. Seems to have a good eclectic variety of plates to choose from. I'll call ahead next time I order togo only because it's tight and don't want to stand around when others are ordering. Outside seating will be perfect in the summer. ...