Baskin Robbins — Restaurant in Bend

I recently had an incredibly disappointing experience with my order from this store through DoorDash, and I feel compelled to share my thoughts in the hope that it helps others (and possibly alerts the management to their issues). I ordered a banana split, which is something my wife was really looking forward to enjoying. However, to my utter disbelief, I was informed that they could not make a banana split before 4 PM. How is it possible that a store specializing in ice cream desserts cannot prepare such a basic item during regular hours?

Instead of addressing my request, I was offered a pint of ice cream as a substitute. Let me be clear: it is not what I ordered! I had specifically chosen the banana split because it is a treat my wife loves and a special indulgence for us. The pint of ice cream simply does not compare, and it felt like a lack of effort on their part to provide a satisfactory resolution.

To be honest, for $17, I expected more than just a run-of-the-mill alternative that didn't meet my needs. This experience was not only disappointing, but it also felt like a disrespect to the customers who are trying to enjoy a special treat. I take pride in ensuring that my wife gets what she wants, especially when it comes to something as small as dessert, and this visit left both of us frustrated.

Overall, I would rate my experience as a one-star, and I will not be returning to this establishment. It’s a shame, because I had high hopes for this order, but they absolutely fell short of providing even basic customer service. If you can’t fulfill a straightforward request like a banana split, perhaps it’s time for some serious re-evaluation of operations. I want to encourage anyone considering this place to think twice — and I know I will be searching for alternatives...

Ordered a sundae from Uber Eats, and when it arrived the 3 scoops were tiny, the ice cream was half melted, and there was no whipped cream. Can anyone tell me they’ve ever gotten a sundae without whipped cream unless by request? (When i called after delivery they said they don’t include whipped cream because it can melt, and that the sundae scoops are smaller than normal- neither of which are stated when you order). If you can’t deliver a quality product than don’t bother, because that’s how you end up with 1star reviews and VERY unhappy customers who will...

I’ve been to multiple baskin Robbin’s over the years in three different states. It’s consistent most of the time. I order the cappuccino blast. When the teenagers are working late evenings, they don’t fill the cup up to the proper line. And the whip cream is a squirt. As a s.l in a different state they arnt giving out the proper portions. A medium is more like 3/4 filled and I pretty much got the 16oz in a medium cup. For the price of the drink I should get what I ordered. Otherwise I love baskin! Such a great selection...