I recently had an incredibly disappointing experience with my order from this store through DoorDash, and I feel compelled to share my thoughts in the hope that it helps others (and possibly alerts the management to their issues). I ordered a banana split, which is something my wife was really looking forward to enjoying. However, to my utter disbelief, I was informed that they could not make a banana split before 4 PM. How is it possible that a store specializing in ice cream desserts cannot prepare such a basic item during regular hours?
Instead of addressing my request, I was offered a pint of ice cream as a substitute. Let me be clear: it is not what I ordered! I had specifically chosen the banana split because it is a treat my wife loves and a special indulgence for us. The pint of ice cream simply does not compare, and it felt like a lack of effort on their part to provide a satisfactory resolution.
To be honest, for $17, I expected more than just a run-of-the-mill alternative that didn't meet my needs. This experience was not only disappointing, but it also felt like a disrespect to the customers who are trying to enjoy a special treat. I take pride in ensuring that my wife gets what she wants, especially when it comes to something as small as dessert, and this visit left both of us frustrated.
Overall, I would rate my experience as a one-star, and I will not be returning to this establishment. Itâs a shame, because I had high hopes for this order, but they absolutely fell short of providing even basic customer service. If you canât fulfill a straightforward request like a banana split, perhaps itâs time for some serious re-evaluation of operations. I want to encourage anyone considering this place to think twice â and I know I will be searching for alternatives...
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   Read moreIâve been to multiple baskin Robbinâs over the years in three different states. Itâs consistent most of the time. I order the cappuccino blast. When the teenagers are working late evenings, they donât fill the cup up to the proper line. And the whip cream is a squirt. As a s.l in a different state they arnt giving out the proper portions. A medium is more like 3/4 filled and I pretty much got the 16oz in a medium cup. For the price of the drink I should get what I ordered. Otherwise I love baskin! Such a great selection...
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