Big O Bagels — Restaurant in Bend

First and foremost, the bagels are fantastic. Made fresh every morning and everything on their menu is great. You can't go wrong with any bagel. Quality is pretty consistent across their various locations.

This portion is only related to the Westside location and its atmosphere. I've been going to Big O Bagels very frequently since I moved to Central Oregon a few years ago. They are frequently busy which is understanding but they are still typically pretty quick and you never wait for more than 10 minutes; plus there's a 7-11 literally next door. Everytime I walk in to this location on Galveston, I feel like the happiness is immediately drained from my body. They have one employee in particular who has been working there for a while that I feel is to blame; blonde hair, maybe late teens/early 20s, typically runs the register at the counter, literally have never seen her smile once. If you've been to this location, you've likely noticed her or interacted with her. My business always seems like it's a bother, a hindrance, and a massive inconvenience, every single time I go in. Typically the interaction just consists of her saying my total and then staring off into the distance waiting for me to be done. Only occasionally I've received a thanks from her. She has never greeted me with a smile, a "Hey how's is going?", or even any sort of semblance of a positive salutation. She makes this location feel unwelcoming. During my most recent visit (the reason I'm writing this review today), I noticed one of her coworkers actually looked her straight in the eyes and exhaggerated a smile, seemlingly in an attempt to get her to smile, and she just shrugged and looked away. It seems her coworkers have also noticed that she never makes an effort to make the people around her feel welcome. You work a customer service job, at least pretend to be happy and engaging so your customers have a good experience? Anyway, I have begun driving across town to either of the other locations instead so my mood in the mornings isn't constantly soured.

Thanks for coming to...

We have been getting the same order from here on Fridays for a long time…always a good experience then. Today we decided to order online before we headed out for the day. I always order a veggie combo and add lox open face. It doesn’t add an extra charge when you order online. Today when I went to pick my order up, they had made only a veggie combo which is packaged completely different and didn’t have any lox on it. When I went to the counter to explain what I’d ordered they told me that they need to charge extra for the lox so that’s why they didn’t make WHAT I ORDERED. Which means, I did not get what I paid for. I understand charging more for add ons, but when that is not how your online ordering system set up, it is absolutely ridiculous to make the wrong order on purpose because of a flaw in your system. They made me pay extra for the lox and then remade it, putting it at the end of the line even though it was supposed to be an online order. This is what they remade, an absolute mess. I don’t know if it’s poor training or poor service but we have not had an issue until today but I don’t think we’ll be...

Really awful online order experience. Arrived and waited for our order, ordered were being placed at the side for pickup and the unmarked counter situation was confusing. Waited 20 minutes for our order past the pick up time with zero staff acknowledgment until we stood in the ORDER line. When we finally were acknowledged, the staff said our orders were were the counter like we should have known but there was absolutely no acknowledgement from staff when it was obvious we were waiting and hadn’t ordered. Staff acted like paying customers were an irritating burden, felt awful. We understand the rush of a restaurant in food service but that’s no excuse for rudeness when we just wanted to pick up our order and waited quietly and patiently. Even a quick”bet with you soon” would...