Brewed Awakenings Coffee Roasters — Restaurant in Bend

This place used to be my daily coffee shop. I still use their coffee beans at home. I know they have amazing coffee, but lately every time I go there my drink is made wrong. I don’t mean that they simply forget something about the order (which they do), I mean that they aren’t brewing the coffee correctly. Instead of the creamy, chocolatey, caramel notes of the coffee, all I can taste now is sourness. The problem, I assume, is that they can’t keep their employees. Just like every other food/drink place in town right now. I totally get why, Bend is expensive and a minimum wage job just isn’t going to cut it here anymore. And working in retail/food service/customer service is truly hell on earth. I’m sure this place probably pays more than other coffee shops, but it obviously isn’t enough. Every time I’ve come here in the past two months or so I see new people. That means people in training making the drinks. I’ve been a barista before, it’s very difficult. You have to get used to the job (remembering how to make certain drinks, remembering customers orders without writing it down, pulling shots correctly, working very quickly and efficiently etc) and often employers don’t train correctly or nearly long enough before throwing you to the sharks. I’m not blaming the employees, I’m not even really blaming the owners. I’m just sad that my favorite coffee place is, just for now hopefully, not a...

Last Thursday I went to get coffee at 6:42pm. I know they close at 7, but I'm a nurse and I work nights and I wanted coffee for two other coworkers and I. The girl working opens the window, already looking annoyed, and says "Well, I hope you don't want anything hot." There was no, "Hi, what can I get for you?" Or "Welcome to Brewed Awakenings, what can I get started for you?" She clearly just wanted to leave on time at the end of her shift. I stated "well, yeah, I was hoping to get some coffee." and she just said "Well I already cleaned the machines. [long pause] I could probably make you something iced if you want." I was so taken aback by the fact that this COFFEE place didn't want to make me any coffee. My coworker has brought me coffee from here before, and it was great. I wanted to return the favor and bring some great coffee to work to start our shift off nicely, and instead I got this negative experience from a girl who clearly didn't want to work very hard that day. It's too bad that this place is convenient for work, but I won't be...

The breakfast bagels/wraps/sandwiches are good. Unfortunately, their baked goods trend overly sweet. The skillful baristas are always authentically warm and social without being scripted or gabby. The espresso is reliably delicious with just a hint of sugar & cream! And they happily tailor any drink to your every preference. Having been a barista, I am particular with regard to coffee, and Brewed Awakenings is my favorite coffee...