Papa Johns Pizza — Restaurant in Bensalem Township

I wish could actually rate the food, but I never got it. I ordered online, received an email confirmation, and saw the money taken out of my account. I arrived at the store to pick up the order, the 2 young men at the counter simply said "no". Then they told me I was at the wrong store. I showed them the email confirmation and they confirmed i was at the correct store. They looked up the order number and told me "no we never received it". So I said "ok, can you make the pizza for me now?" And they simply said "no" at which point one of the young men went to get his manager. The manager came out and again stated that they never got the order and I again asked them to make the pizza then, while I waited. He again said no. I then said ok then give me money back, and you'll never guess what he said - no! I said I'm not leaving here without a pizza or my money back. He said you're not getting either, then proceeded to tell me he did not speak English! I asked him what language he did speak because I could get an interpreter. He then said the same language as you. So unfortunately I had to call my husband to come assist me as I certainly wasn't getting anywhere with these 3 men. Once I called my husband, the "manager" said there's a number you call to get your money back, give me your phone. Still being alone in the store with these men I said I would not give him my phone and told him to call the number himself. He finally provided me with this phone number and I was able to obtain a refund. But i will absolutely never support this store again. As a side note, they had no air conditioning in their store and today was 98...

This location gave us an extra large regular crust pepperoni, not a shaq a roni. He is arguing that the crust is an extra large regular crust, not thinly stretched as advertised. My son is a type 1 diabetic, and we use the nutritional information to carb count correctly. The shaq a roni is 20 grams of carbs per slice, where as the regular crust is 36 grams. The man working at this location is claiming that the crust for shaq a roni is a regular crust, and that the cheese and pepperoni isn’t supposed to cover all the dough. The pizza we have is regular thickness, as well as a 2” crust all the way around the pizza. We pointed out that the website says the pizza is “stretched thin” and the pictures show that the cheese and pepperoni cover the entire pizza and has no crust. We also didn’t get the spicy garlic sauce we paid for.

Update: it’s been a month since we ordered from here. We decided to again. Somehow, they messed up our order again. We got onions. We didn’t order onions. The manager (I am guessing) even guessed correctly which pizza had the onions on it. We got a replacement one ASAP which is good because my husband suffers from heartburn from onions. I can’t remember when we actually had an order arrive correctly. It’s one thing forgetting an item but to add an item we didn’t order is just ridiculous. They took the incorrect pizza back when the delivered the pizza...

Ordered through Door Dash... Order was given to Dasher incomplete, NO PIZZA!! Dasher was prompt, courteous, and professional. Even offered to go back for the missing item! Papa John’s Bensalem on the other hand??..told me the order was incomplete because a trainee put the order together..WAY TO PASS THE BUCK MR.MANAGER!! I was told the pizza would be sent right out and how sorry he was for the mix up.. After waiting an hour I contacted the store and was put on hold for 10 mins because MR. MANAGER recognized my number! While on hold I called from a friend’s phone and was told MR. MANAGER has been trying to contact me but my phone was busy...A CELL PHONE BUSY??? You've got to be kidding me! So after giving my address and phone number again and now 3 1/2 hours since my initial order and being told it was being sent out via Door Dash, I am still waiting for my 14” Ultimate Pepperoni Stuffed Crust to come..and I've accepted that it just isn't going to happen! Especially since they are now closed! Thank you again to Door Dash for your great service! However, Papa John’s in Bensalem NEEDS NEW MANAGEMENT...BETTER YET JUST SHUT IT DOWN!!

WOW!! PIZZA JUST SHOWED UP!! AND THE DELIVERY GUY COINCIDENTALLY SOUNDED JUST LIKE MR MANAGER!! I could be wrong but I SAID WHAT I...