Arby's — Restaurant in Benton Charter Township

I was ignored as a customer. The drive through workers pretended to listen and repeated my order to me, but then put in something else. We sat in the drive thru for roughly 15 minutes, too.

If you go here, make sure you check the bag before driving away from the window.

We ordered a beef and cheddar with medium fry and medium mellow yellow with ranch and arby's sauce and honey mustard, and then a 3 pc chicken tenders with medium fries and medium Barq's. We paused each time, allowing the attendant to record it, too. We heard the total, figured okay, and continued. When we pulled up to the next window, the price changed. Turns out they thought it was a kids chicken tenders. After correcting that, one of the workers took our cups and added more soda to them before giving to us, I assume as an apology.

When we got our order, we received a regular roast beef sandwich with a small fry and small mellow yellow, and a 3 pc chicken tenders with a small fry and small Barq's. No ranch, no honey mustard, and they ignored our request to upgrade to a medium meal. Not only this, but they gave us a regular roast beef rather than a beef and cheddar.

Needless to say, we were not impressed. They didn't even appear to care that they missed up our order, as they never apologized. They kinda just casually shrugged it off. I will likely never return to the location, and do not suggest visiting until the lobby...

Just went through drive though. Ordered Beef and Cheddar and Buffalo Chicken Sandwich. Beef and Cheddar had almost NOOOO cheddar and red sauce at all and for a sandwich costing 5.49 what a rip off! My brothr stated that his Buffalo Chicken was not hot and was over soggy . Even told staff that I would be rating my experience! Staff looked like they were lost in kitchen running around and there was little apparent structure! After my assertions of ratings, no one seemed to even care a little about this. Was way hoping on way home that very very fresh training would have gotten the best of that fresh info and standards! So disappointed in a staff that got it all so wrong. Have been trying to call into the manager for over an hour and phone is still busy. Phone disfunction or is staff on the phone doing other things?? Arby's is my favorite, Benton Harbor site made me disgusted all over again!!!! Will continue to drive to South Haven and Paw Paw for the decency of quality and service ...

Went to drive thru and placed order with no issues. Upon parking to eat I discovered my classic roast beef add cheddar had no cheddar. I went inside where most were busy. The lady doing expo ignored me until I spoke and asked for help. She listened and I presented my receipt showing the order was rung up correctly and then got the drive thru lady and said to her that I "claimed" my order was wrong. I told the rude expo lady that I didn't need to claim as the receipt was in one hand and the incorrect sandwich was in the other. The very nice black lady in drive thru got me a cup of cheddar and I was on my way. My hat is off to the very sweet DT lady and hope they can retrain the rude lady to be more pleasant in dealing with customer complaints. I fully understand that Covid has brought out rude customers in droves, but being in customer service myself, I try very hard to be cordial and considerate of all that food workers...