The Home Depot — Local services in Benton Charter Township

The store has been on Rocky ground for likely over 5 years now. Store managers barely make it a year and seem to have no substantial influence on the stores functionality. Lots of on the floor staff are great people and very helpful. While the others are completely unaware that they are there to do a job. The store continually downsizes the number of items they have and frequently remove items that are needed by local contractors. The commercial end is a nightmare for professionals as it is generally over run by do it! Yourselfers which slow down the checkout process. The commercial end only has one check out open. It would be nice if they would update that area and add one or two self checkouts that could be looked after by the people in the customer service area. The suggestion has been made multiple times and phone on deaf ears. This is certainly a second class store in home depot's mind as corporate seems to pay little to no attention to it. The store is always lacking latest advancements that are put in place in other home depots. The store was a good 5 years out from getting self checkouts when most other stores had already had them. Home Depot corporate does not seem to give much interest in maintaining or updating this store. Online orders are a nightmare. Something that should is speed up. The process of purchasing goods from this home Depot only seems to make it take much longer and no quality control on what material is pulled for you. Frequently orders either or not filled in a timely manner or when they are, they are incorrect. This store is very important to the local communities. Unfortunately, home Depot corporate does not either care or...

I purchase a grill from the Benton Harbor store. The only model the had available was a floor model. When I got the grill home I found the employees had stripped almost all the screws, and lost 4 other screws need to assemble the grill.

Called back and talked to the manager Chuck. After a long discussion with Chuck I was able to make arrangements to have the old grill picked up, and a new grill delivered within the week. Chuck had to run my card again for the new order. Chuck couldn’t refund my original purchase of $450 until the old grill was pick up. Now I’m into this grill for $900+.

It took me following up with Chuck 4 times over three days, to finally confirm my order was actually placed.

A week goes by, Chuck calls says the grill he was going to have delivered was damaged. Chuck advised another grill was ordered.

A few days goes by a manager named Miranda calls, and advises the grill can’t be delivered until the end of July. Miranda gives me the option to order online, but I would have to run my card again for another $450. So I would be into this ordeal for $1400+ for a $450 grill.

I canceled everything and asked for a refund, as of today (07/08/19) none of my money has been refunded, and I still have a half assembled grill...

I am a 72 yr old builder, dressed in clean respectably attire, have had accounts with Home Depot for 25+ years and for at least a half dozen times been treated like a criminal in the Benton Harbor store. I was buying a $99 Ridgid tool, that was kept in a locked cage and I was not allowed to touch or handle the box but instead led by a Home Depot gestapo to the register where she handed the merch to the cashier and stood by to watch it get purchased. I reflected my treatment like a criminal to her when there are thousands of other brand tools and goods in the store for much higher prices that don’t require the high security watchful eye of the floor attendant to make me feel like a crook. She informed me that this was a highly stolen item and that I could be a major thief by her actions. There were more items I needed there but called it a day now that I was on their radar as one to watch because I wanted to buy a $99 sander. I drove home to South Haven and finished getting my goods at Menards. I find the store in Benton Harbor to be extremely rude with their suspicious treatment every time I need some tool that is in the Fort...