Slim Chickens — Restaurant in Benton

Wish I could give -5 ⭐️

First I would say the store was not prepared to handle your BOGO chicken and waffles order. Wait time was 40+minutes past quoted pick up time. The staff were more enjoined in their own conversations rather than pushing the orders out more efficiently. And I will say that is the fault of management, in particular Chris. Upon arriving home to enjoy our dinners the lemonade was found to be RANCID. When I called the store I was greeted by Chris with “what’s up?” He then proceeded to tell me they just made fresh lemonade and that there’s no way my drink was spoiled. Following my objections he suggested (in the most condescending manner possible) that I bring the drink back; I declined. He then proceeds to tell me he can’t refund the order without me coming back to the store (which I know to be untrue) and then told me he can’t refund online orders at all; that I must call catering in the morning. I then requested the name of the general manager for the store and instead of giving me the info, Chris proceeded told me tell me “she would be in tomorrow morning and I can just call…” I interrupted and stated I did not ask for when but who. Chris then hung up the phone. I gave it a minute just in case it was some kind of glitch, he did not call.back. I called the store and asked for Chris by name and was placed on hold. Chris never came to the phone. Bad employee behavior starts at the top and considering Chris’ behavior, I see why the line staff seemed more preoccupied with each other than with the voluminous orders coming in.

This is the second negative interaction I’ve had with this particular location. I let the last one slide because I was headed out of town. But today definitely reminded me why I stopped visiting this location in general.

I don’t believe any remediation will take place. Let’s pray I don’t...

Today my card was STOLEN while in the drive thru of this establishment ! I handed the cashier my card and once he returned to the window about 5 to 10 minutes later, he handed me my food with my receipt in the bag. I asked for my card and he proceeded to look around as if he had no idea to where it might be. He even got one of the managers to help him look for it, but still no card was found. The cashier asked me to check my bag, which I already did, & once I told him it wasn’t in it, the manager had to come to the window to tell me they couldn’t find my card. That’s when I politely parked my car and walked inside the building, with my two year old daughter, to speak to someone personally . All in all, they have NO working cameras, NO ONE could help me, and I ended up filing a police report. I will NEVER RETURN to this establishment again & I advise anyone that is thinking about eating here, to go inside because your card might get stolen going through Drive Thru. Also, I hope the person that took my card feels just as dumb as he looks because I made sure to cancel it within the first 30 minutes of...

It used to be that the chicken at Slim Chicken seemed to be old, like the chicken you might purchase on the clearance section of the grocery story. BUT....I try not to allow one visit to totally rule out a place. Here's what happened this time: 1. The temperature outside was 64 and inside ALL the fans were going as fast as they could. When I asked the staff to do something about it "Bill" said that "No, nothing could be done." 2. The chicken was supposed to be tossed in a sauce of our choosing, but it was not tossed at all....the sauce was drizzled on it...and did not cover a lot of it as shown in my pics. note the sauce is DARK bbq We did find that the sauce was hiding under the french fries. Not good. Other Slim chicken restaurants don't do it this way. 3. My wife was missing one of her wings out of the 8 she was to receive. WHY? well, they did correct it by giving her one dry untossed wing as shown below. I don't expect a lot from fast food restaurants. I don't. But I feel that feedback is important JUST IN CASE somebody wants to improve and get better. I'll try again in...